epassporte

[Jim]

Originally posted by Rand
I remember when this was happening. I think you may have cc'd me on something. When CS was telling you that you that we did not receive it, that's what it means. We can't lose something we never received. Of course we would want to help you in anyway that we could, under any circumstances, but especially in that situation. I think it's unfair to say that due to that particular situation that you lost "all confidence". I'm not saying mistakes can't happen. Anytime people are invloved, mistakes can happen. But, ePassporte is a service organization and there is no incentive for them not to provide you with the best service that they can within their rules. If you had a bad experience, I'm sorry that you did. But that does not reflect on the whole product.

Rand
I am surely not the first person to complain about your customer service. I cc'ed you and a few others because after faxing this sensitive information 3 times, I thought that was enough. So, when my fax machine says that cs received the fax and cs says they didn't, where do you suppose it went...3 times???

And, I really have to disagree about my expierience with epassporte's cs. If you have a weak customer service behind a product, how can that not reflect on the product as a whole?

Back then was a bad time for this to happen. But I did try before my mother passed away. Still, to no avail. I remember you calling me to let me know that my limit was indeed raised. And yet, it was not.