do you use AEBN?

guestcam · 2006-01-18, 06:24 PM

Is AEBN one of your sponsors ?
are you happy with them?
what support or marketing person over there is the best on returning emails, english comprehension, and communicating?

just wondering if I got the wrong sponsor or just the wrong rep.........

Surfn · 2006-01-18, 06:26 PM

I've been using them for over 3 years. I really don't bother the reps. I do get an email each time a new rep takes my account. 4 so far.

fatum · 2006-01-18, 06:30 PM

I have talked with "ericb" once or twice and he is quick on returning emails and seems like a nice person...
I dont use AEBN much though... How do you promote them ?

guestcam · 2006-01-18, 08:18 PM

I have only been signed up since Nov 05 and I am on rep number two.
And I think I promote the shit out of them - but my stats at their place look like shit. Met and talked to their guys at TWO SHOWS - very personable guys at the shows...........who NEVER return emails.....NEVER......
H
If you aint sure how the hell Bush got elected, deal with people from the red states and you'll figure out how it happened............

GonZo · 2006-01-18, 08:24 PM

PM me with your information. Ill see if I can help.
They also have a 1-800 number to call your rep as well.

guestcam · 2006-01-18, 08:48 PM

Quote:

Originally Posted by GonZo

PM me with your information. Ill see if I can help.
They also have a 1-800 number to call your rep as well.

Well if you have a reps name you could pm me with thats a start. I'd rather not bring in a 3rd party while getting things worked out with aebn. If I could contact someone with reading comprehension and communication skills, I'll be fine. Even if they disagree with me or turn me down for whatever I am asking - if I at least get the feeling they underfuckingstand what I am saying, I'll be happy.

and when I am annoyed, typing is MUCH better than talking. My east coast accent doesnt disguise annoyance at all and things go down hill. At least with typing I can yell at the screen, you ignorant hillbilly fuck, but just type up, Oh well I think you misunderstood what I was asking in my last email.................

anyway if you like your rep and wanna pm me with their name and contact info, that would be cool
H

Greenguy · 2006-01-18, 11:43 PM

Gonzo works for AEBN

Wazza · 2006-01-19, 12:20 AM

Wazza's rule for dealing with support #653

Place all facts and questions in the first sentence because that's all they will read.

Bishop · 2006-01-19, 02:30 PM

Guestcam.. feel free to hit me up and I'll get you with someone who answers all your questions. I'm also curious to know who isn't answering your questions so I can address it with them.

All emails should be answered. If they are not please let me know.
All icq's should be answered. If they are not please let me know.
All phone calls should be answered. If they are not please let me know.

Here is some contact information to "let me know".

Bishop
icq: 33840775
email: bishop@aebn.net
phone: 1-800-628-0241 x141
or: 1-704-529-1600 x141

I'm not the guy to solve everyones problems but I am someone who will get you in touch with the right person ... AND hound the shit out of them to ensure your getting what you want.

Oh and as far as east coast accents - why the hell would you want to disguise being pissed off? If your pissy let them know your pissy!

guestcam · 2006-01-19, 06:12 PM

Quote:

Originally Posted by Greenguy

Gonzo works for AEBN

oh well THATS different.

most of the problem was cleared up before I even posted here. It was the EFFORT it takes to communicate with these kids that makes my hair fall out (see profile pic)

emmanuelle · 2006-01-19, 06:38 PM

Their reps turnover so fast they make me dizzy.
Every time I've tried to phone, I get 'we're setting up a new phone system' (more than once, honest!) or endless ringing.

We've been with aebn since they began as both a manufacturer and an affiliate, but I agree, their support sucks. We'd both make much more money if that changed.

guestcam · 2006-01-19, 07:11 PM

Quote:

Originally Posted by Bishop

Guestcam.. feel free to hit me up and I'll get you with someone who answers all your questions. ...................
Oh and as far as east coast accents - why the hell would you want to disguise being pissed off? If your pissy let them know your pissy!

Thanks Bishop, I might just do that on next issue. But I dont want to getting any of the kids in trouble. At least not today I dont. They're just kids and not very educated and part of a generation doomed to failure. And I aint picking on the NC highschoolers either. California 18 year olds aint a prize by any means.

Why do I hide the accent and pissed off factor? When I want to get things done, its the best way to go about it. If I just want to show I am right or angry, then I let them fly their colors.

Maybe I have been living in CA for too long but I find when I get pissed the person on the other end of the phone or counter just 'shuts down'. They STOP listening, stop trying, and just waits it out til I am done and gone (or hang up).

So if the goal is "geterdone" then hiding my pissed mood is best.

thanks again to you and gonzo for offer your assistance.
H

emmanuelle · 2006-01-19, 08:03 PM

Why are you assuming that they're 18 year olds?
Age is irrelevant. They are adults hired to do a job, and as a business owner, you should recognize the fact that their superiors should be made aware of the situation.

It's long been known that 'aebn will hire anybody'. Hell, I know people that have encouraged their significant other to get hired by aebn so that they can go to internext for free.

I'd love to see that part of the company improve. It's one of only a couple of areas of dissatisfaction with them. If they fixed it up, their competitors would not stand a chance!

guestcam · 2006-01-19, 08:43 PM

Quote:

Originally Posted by emmanuelle

Why are you assuming that they're 18 year olds?

Because of two factors. 1. I had not heard that 'aebn will hire anybody'.
and if you read this job description

Quote:

POSITIONS: Customer Service Representative, Technical Support

PRIMARY REQUIREMENTS: High School Diploma, 1 yr. Experience, Professional Written and Verbal Skills, Phone Skills, Basic to Intermediate PC Skills.

at http://www.aebn.net/index.cfm?fuseaction=main.careers
I assume 18, 19 and 20 year olds were the main body of applicants

Quote:

Originally Posted by emmanuelle

Age is irrelevant

Then you live in a very magical place in the world. unfortunately for me, I am in the USA and age of the 'other person' means EVERYTHING.

Quote:

Originally Posted by emmanuelle

They are adults

again, sounds like where you live is where I might love to live too. Nope, 18 to 25 year olds in CA, or to be fair lets say southern CA, are adults in legal terms only. There are exceptions of course. But over all, if it isnt a latte or a lapdance and its somene in that age group there to provide service, then better hope you're havin a lucky day.

Quote:

Originally Posted by emmanuelle

you should recognize the fact that their superiors should be made aware of the situation.

I agree with you in theory. However, again here where I live, the overriding factor that I must recognize as a business owner is LABOR IS EXPENSIVE. And I recognize that MOST companies cut corners as much as they can and OFTEN more than they should on their 'customer service center staff'. There's the least likely chance that the negatives will come to take there toll in that department than if you cut costs else where. Cut costs at the techie level - servers go down - right now - and workers PCs STAY down - right now. In the customer service center - you and I may bitch and moan about the terrible service but for the most part, half-wit Ted and half-wit Alice get to be part of the CS team without any immediate downfall to the company. And of course they work for under 30K a year to start.

H

GonZo · 2006-01-19, 10:08 PM

Quote:

Originally Posted by guestcam

oh well THATS different.

most of the problem was cleared up before I even posted here. It was the EFFORT it takes to communicate with these kids that makes my hair fall out (see profile pic)

I encourage you to call up there if things are stalled. If that fails let myself or Bishop know.

Bishop is onsite and will resolve the issue and more than likely faster than I will. Im not involed with the sales rep end of the company but I have a keen interest in seeing issues resolved.

Please contact either of us if we can help.

Papa · 2006-01-20, 06:24 AM

Never used them and won't in a near futur, nothing against them. Probably because too much webmasters are using them

Greenguy · 2006-01-20, 07:24 AM

Quote:

Originally Posted by Papa

Never used them and won't in a near futur, nothing against them. Probably because too much webmasters are using them

Yeah - why bother promoting the #1 PPV porn movie on the net

GonZo · 2006-01-20, 09:39 AM

Quote:

Originally Posted by Greenguy

Yeah - why bother promoting the #1 PPV porn movie on the net

Shhhh dont tell him about the 15 minute give away. Leaves more for you and me!

Bishop · 2006-01-20, 10:42 AM

Explanations for some of the situations your describing..

Your rep keeps changing. I know it happens from time to time on some accounts. It probably happens for one of the following reaons:

1. If a rep finds that they have more accounts than they can handle their accounts may be moves around to level out the work load.

2. The rep may have moved to another department in the company.

3. Your rep may have received a promotion within the department. Your new reps boss may be your old rep. If you have a problem escalate it you may find the next person your talking to is your old rep.

4. Your rep may have resigned or been let go.

Ok those are the most common reasons for having your rep changed both on the studio side and on the affiliate side.

The phone system was mentioned. We have had two different phone systems in the last year. The system we have now is great but we do have occasional down time for upgrades. Down time normally takes place in the middle of the night when nobody would notice. It has happened during the day but only briefly and only a couple of times.

Staffing.. AEBN has gone from almost 100 people in the office this time last year to nearly 200 this year. That is a MASSIVE number of people. We have expanded our office space several times and so some of the headaches your experiencing are our growing pains.

We hire the best people we can find. We can't hire 30 porn people and relocate them to Charlotte NC. If the candidate was a good industry person they would probably be making more money on their own. Not to say we haven't tried. Think about the people you know in this industry. How many of them would YOU hire? How many of them do you think would have a strong work ethic? Lets face it most of us in this industry only have enough energy to crawl out of bed and walk across the hall to the computer in our underwear. We have tried in the past to hire folks to work offsite. I can't begin to tell you how many people we have tried this with, people you would recognize from the industry. We don't make public announcements of these people working with us because they can't make it through the probation period. They are very bright people but they only seem to work well on their own projects.

I can't stress enough that if you have a problem you must escalate it beyond the person your having the problem with. It's not that difficult to get a hold of someone. Call me if you aren't satisfied. How many calls do you think I'll receive complaining about someone before that person either improves or finds another job? Don't get angry at the company. Get angry at the person who isn't helping you. AEBN is not one person. AEBN is a massive team of people that is doing a job that keeps a roof over our heads and food on the table. If someone here in the office is undermining the hard work of all the good people we need to know. We can't fix problem staff unless we know there is a problem with them. Not returning calls, emails, icqs, etc.. is not something management can see the staff doing. You have to tell us if your having a problem. If everyone we did business with did that we would be a better company.

Surfn · 2006-01-20, 10:55 AM

Bishop

I assumed it was all of the reasons you stated. I believe I asked the same question to two of my rotating reps and they both answered.

Unfortunately it wasn't the answer I wanted so I'll ask you; when will you offer epassporte as an option?

emmanuelle · 2006-01-20, 11:09 AM

Thank you for the response Bishop. I appreciate it!

Bishop · 2006-01-20, 12:33 PM

Quote:

Originally Posted by Surfn

Bishop

I assumed it was all of the reasons you stated. I believe I asked the same question to two of my rotating reps and they both answered.

Unfortunately it wasn't the answer I wanted so I'll ask you; when will you offer epassporte as an option?

Epassporte.. Not a question for me. I don't always have the answers but I can direct you to those who do. Contact Jerry Anders he is the head of the marketing group. He is having some dental work done so he is not in the office today but he should be in the office on Monday.

email: jerrya@aebn.net
phone: 800-628-0241 x137

If your can't get a hold of him let me know and I'll follow up.

Surfn · 2006-01-20, 01:48 PM

Quote:

Originally Posted by Bishop

Epassporte.. Not a question for me. I don't always have the answers but I can direct you to those who do. Contact Jerry Anders he is the head of the marketing group. He is having some dental work done so he is not in the office today but he should be in the office on Monday.

email: jerrya@aebn.net
phone: 800-628-0241 x137

If your can't get a hold of him let me know and I'll follow up.

Thanks

As a footnote I did get an email from:
Daniel Fairchild
Sales Executive
daniel.fairchild@aebn.net
1-800-628-0241 ext-239
ICQ : 342486846
http://www.aebn.com with a link to xpeeps.com that I found totally useless.

Bishop · 2006-01-20, 02:17 PM

Quote:

Originally Posted by Surfn

with a link to xpeeps.com that I found totally useless.

Whats your point? You have a problem with someone telling you about a new project? You lost me.

Surfn · 2006-01-20, 03:10 PM

The email suggested that questions could be answered there and when I went there it's open to anyone. Not just affiliates. That is not what I was looking for.

I'm sorry to have hijacked this thread guestcam. I'm finished posting here.

2006-01-18, 06:26 PM	#2
Surfn If you don’t take a chance the Angels won’t dance Join Date: Aug 2003 Location: Earth on occasion Posts: 8,812	I've been using them for over 3 years. I really don't bother the reps. I do get an email each time a new rep takes my account. 4 so far. __________________ Surfn's Links Are you a partner?

2006-01-18, 06:30 PM	#3
fatum Aw, Dad, you've done a lot of great things, but you're a very old man, and old people are useless Join Date: Oct 2005 Posts: 26	I have talked with "ericb" once or twice and he is quick on returning emails and seems like a nice person... I dont use AEBN much though... How do you promote them ? __________________ Submit Your Gay Sites - Gay Lovers Club

2006-01-18, 11:43 PM	#7
Greenguy The Original Greenguy (Est'd 1996) & AVN HOF Member - I Crop Pics For Thumbs In My Sleep Join Date: Feb 2003 Location: Blasdell, NY (shithole suburb south of Buffalo) Posts: 41,797	Gonzo works for AEBN __________________ Promote POV Porn Cash By Building & Submitting Galleries to the Porn Luv Network

2006-01-19, 12:20 AM	#8
Wazza I'm a jaded evil bastard, I wouldn't piss on myself if I was on fire... Join Date: Apr 2003 Location: Melbourne, Australia Posts: 808	Wazza's rule for dealing with support #653 Place all facts and questions in the first sentence because that's all they will read. __________________ I sale Internet My sites have no traffic and no PR - let's trade - PM me

2006-01-20, 10:55 AM	#20
Surfn If you don’t take a chance the Angels won’t dance Join Date: Aug 2003 Location: Earth on occasion Posts: 8,812	Bishop I assumed it was all of the reasons you stated. I believe I asked the same question to two of my rotating reps and they both answered. Unfortunately it wasn't the answer I wanted so I'll ask you; when will you offer epassporte as an option? __________________ Surfn's Links Are you a partner?

2006-01-18, 06:24 PM	#1
guestcam Banned Join Date: Sep 2005 Location: los angeles south bay Posts: 134	do you use AEBN? Is AEBN one of your sponsors ? are you happy with them? what support or marketing person over there is the best on returning emails, english comprehension, and communicating? just wondering if I got the wrong sponsor or just the wrong rep.........

2006-01-18, 08:18 PM	#4
guestcam Banned Join Date: Sep 2005 Location: los angeles south bay Posts: 134	I have only been signed up since Nov 05 and I am on rep number two. And I think I promote the shit out of them - but my stats at their place look like shit. Met and talked to their guys at TWO SHOWS - very personable guys at the shows...........who NEVER return emails.....NEVER...... H If you aint sure how the hell Bush got elected, deal with people from the red states and you'll figure out how it happened............

2006-01-18, 08:24 PM	#5
GonZo You can now put whatever you want in this space :) Join Date: Apr 2003 Location: Atlanta,Ga Posts: 893	PM me with your information. Ill see if I can help. They also have a 1-800 number to call your rep as well.

2006-01-19, 02:30 PM	#9
Bishop If something goes wrong at the plant, blame the guy who can't speak English Join Date: Sep 2003 Posts: 31	Guestcam.. feel free to hit me up and I'll get you with someone who answers all your questions. I'm also curious to know who isn't answering your questions so I can address it with them. All emails should be answered. If they are not please let me know. All icq's should be answered. If they are not please let me know. All phone calls should be answered. If they are not please let me know. Here is some contact information to "let me know". Bishop icq: 33840775 email: bishop@aebn.net phone: 1-800-628-0241 x141 or: 1-704-529-1600 x141 I'm not the guy to solve everyones problems but I am someone who will get you in touch with the right person ... AND hound the shit out of them to ensure your getting what you want. Oh and as far as east coast accents - why the hell would you want to disguise being pissed off? If your pissy let them know your pissy!

2006-01-19, 06:38 PM	#11
emmanuelle 0100011101100101011001010 1101011001000000100001101 1010000110100101100011 Join Date: Mar 2004 Location: Montreal Posts: 1,441	Their reps turnover so fast they make me dizzy. Every time I've tried to phone, I get 'we're setting up a new phone system' (more than once, honest!) or endless ringing. We've been with aebn since they began as both a manufacturer and an affiliate, but I agree, their support sucks. We'd both make much more money if that changed.

2006-01-19, 08:03 PM	#13
emmanuelle 0100011101100101011001010 1101011001000000100001101 1010000110100101100011 Join Date: Mar 2004 Location: Montreal Posts: 1,441	Why are you assuming that they're 18 year olds? Age is irrelevant. They are adults hired to do a job, and as a business owner, you should recognize the fact that their superiors should be made aware of the situation. It's long been known that 'aebn will hire anybody'. Hell, I know people that have encouraged their significant other to get hired by aebn so that they can go to internext for free. I'd love to see that part of the company improve. It's one of only a couple of areas of dissatisfaction with them. If they fixed it up, their competitors would not stand a chance!

2006-01-20, 06:24 AM	#16
Papa Kids are great, Appu. You can teach them to hate the things you hate and they practically raise themselves now-a-days, you know, with the internet and all Join Date: Nov 2005 Posts: 190	Never used them and won't in a near futur, nothing against them. Probably because too much webmasters are using them

2006-01-20, 10:42 AM	#19
Bishop If something goes wrong at the plant, blame the guy who can't speak English Join Date: Sep 2003 Posts: 31	Explanations for some of the situations your describing.. Your rep keeps changing. I know it happens from time to time on some accounts. It probably happens for one of the following reaons: 1. If a rep finds that they have more accounts than they can handle their accounts may be moves around to level out the work load. 2. The rep may have moved to another department in the company. 3. Your rep may have received a promotion within the department. Your new reps boss may be your old rep. If you have a problem escalate it you may find the next person your talking to is your old rep. 4. Your rep may have resigned or been let go. Ok those are the most common reasons for having your rep changed both on the studio side and on the affiliate side. The phone system was mentioned. We have had two different phone systems in the last year. The system we have now is great but we do have occasional down time for upgrades. Down time normally takes place in the middle of the night when nobody would notice. It has happened during the day but only briefly and only a couple of times. Staffing.. AEBN has gone from almost 100 people in the office this time last year to nearly 200 this year. That is a MASSIVE number of people. We have expanded our office space several times and so some of the headaches your experiencing are our growing pains. We hire the best people we can find. We can't hire 30 porn people and relocate them to Charlotte NC. If the candidate was a good industry person they would probably be making more money on their own. Not to say we haven't tried. Think about the people you know in this industry. How many of them would YOU hire? How many of them do you think would have a strong work ethic? Lets face it most of us in this industry only have enough energy to crawl out of bed and walk across the hall to the computer in our underwear. We have tried in the past to hire folks to work offsite. I can't begin to tell you how many people we have tried this with, people you would recognize from the industry. We don't make public announcements of these people working with us because they can't make it through the probation period. They are very bright people but they only seem to work well on their own projects. I can't stress enough that if you have a problem you must escalate it beyond the person your having the problem with. It's not that difficult to get a hold of someone. Call me if you aren't satisfied. How many calls do you think I'll receive complaining about someone before that person either improves or finds another job? Don't get angry at the company. Get angry at the person who isn't helping you. AEBN is not one person. AEBN is a massive team of people that is doing a job that keeps a roof over our heads and food on the table. If someone here in the office is undermining the hard work of all the good people we need to know. We can't fix problem staff unless we know there is a problem with them. Not returning calls, emails, icqs, etc.. is not something management can see the staff doing. You have to tell us if your having a problem. If everyone we did business with did that we would be a better company.

2006-01-20, 11:09 AM	#21
emmanuelle 0100011101100101011001010 1101011001000000100001101 1010000110100101100011 Join Date: Mar 2004 Location: Montreal Posts: 1,441	Thank you for the response Bishop. I appreciate it!

2006-01-20, 03:10 PM	#25
Surfn If you don’t take a chance the Angels won’t dance Join Date: Aug 2003 Location: Earth on occasion Posts: 8,812	The email suggested that questions could be answered there and when I went there it's open to anyone. Not just affiliates. That is not what I was looking for. I'm sorry to have hijacked this thread guestcam. I'm finished posting here. __________________ Surfn's Links Are you a partner?