Epassporte test

Jim · 2006-05-03, 09:18 AM

This didn't start as a test but, I decided to make it one.
I went to logon to an account that I have not used in over a year. So, I forgot the password. I clicked, forgot password and it told me it was sending a new password to an email address that I no longer have access to. So, I called them and sent an email following instructions to the letter. I did this yesterday just before noon and still have heard nothing. I would expect no more than 48 hours.

Let's see if and when I gain access to the account.

Jim · 2006-05-03, 09:21 AM

One more thing...
No need for someone from epassporte to come here and ask me to send them an email.

Pretend I am a brand new webmaster that has a problem. I won't mention the account name nor the email addresses.

I really do want to see how well epassport customer support works.

plateman · 2006-05-03, 01:18 PM

speaking of epassporte I lost my card and exhausted all possible places I could have lost it....So I call customer service, 35.00 fuckin dollars for a new card, talk about robbery plus I just paid the anual fee in jan.

a bank or CC company dont charge 35.00 fuckin dollars for a new card...

epassporte gouge you on a replacement card..... that's BS

Jim · 2006-05-03, 01:37 PM

Quote:

Originally Posted by plateman

speaking of epassporte I lost my card and exhausted all possible places I could have lost it....So I call customer service, 35.00 fuckin dollars for a new card, talk about robbery plus I just paid the anual fee in jan.

a bank or CC company dont charge 35.00 fuckin dollars for a new card...

epassporte gouge you on a replacement card..... that's BS

Oh, I will need a new card that I will request once I have a password. By the way, still no answer from epassporte. And, I was mistaken earlier. I sent my request at 2:55 PM EDT yesterday and not just before noon. So, that's what??? 23 hours and 20 min so far, plus or minus?

Since I have not seen the email they send with a new password, I only hope that is the only information send to the address I no longer have access to.

Greenguy · 2006-05-03, 02:21 PM

There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account

Jim · 2006-05-03, 03:31 PM

Quote:

Originally Posted by Greenguy

There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account

Thought the same thing. Especially when the site said to call. But, as I said, I followed their directions to the letter. Why they couldn't give the directions on the website, I'll never know. It would seem that doing it on the phone would have been the way to go. I told them my account number on the card, the middle 8 numbers on the physical card and answered the security question.

I forgot to mention, I only got these instructions after the person I spoke to told me to email them from the email address I could no longer access

After I mentioned that was no longer my email, then I was told the instructions.

Here is what I expected...
A fax showing who I was and the answer to my security question.

As time goes by, I am starting to chalk this up to another epassporte customer service rep that doesn't know what the hell he is talking about. But we will see.
It has now been 25 hours and 5 mins since I sent the request.

Jim · 2006-05-03, 03:37 PM

On another note, I lost my password to ing. When I clicked on lost password, it asked for my account number, my ssn, my security answer and they allowed me to change my password online without email. It was basically the same with paypal.

My best suggestion to epassporte is to take the outragious load fees and put just a little towards customer service. How many customer service problems do they have to hear about before they finally do something?

plateman · 2006-05-04, 01:43 AM

well I called back to speak with a customer service manager, to ask why the stiff 35.00 to replace a lost card and they said thats just the way the owner of the company wants it.... So then I say - I feel like closing my account... and they say nothing.... another dont care company that would rather loose my future buiness rather than wave the fee, I even asked to split it... And sorry there's nothing we can do shit... they say...

2.00 for a pay, 2.00 for a atm withdraw, and possible terminal feees. then a high ass load fee.... and 35.00 for a lost card,

did I miss anymore HIGH ass fees with them... next they will want 5 cents to log on to your account to check your balance...

and dont no one say You shouldnt have lost your card

Thats the first CC card or any other card I lost in my life...bastards

Jim · 2006-05-04, 08:28 AM

Plateman
I really have never seen another type service like this that gets away with this type of price gouging but, right now, there really are no other alternatives. Where else can you get an offshore account for $35

Basically, the other services have way too low limits and don't have any name behind them. I really had hopes that when Clay took over at epassporte, he would clean house. But now, rumor has it that even Epoch has either stopped or is going to stop using epassporte for processing subscriptions. I have to assume that when Clay left Epoch, the split was not quite as friendly as they wanted everyone to believe.

Anyway, looking at my clock it has been 41 hours and 30 mins since I wrote to customer service...plus or minus and still no reply.

Jim · 2006-05-04, 08:32 AM

Here is another disturbing part of this story. When you call any cc or even paypal and let them know there is a problem, they shut down the account then and there. The customer service person I spoke to on the phone never even asked my account name. So, since the email address I had used could easily be had by any other person, if they send anymore than just a new password, my account has been compromised.

Geezer · 2006-05-04, 08:52 AM

I mailed them about a pending amount the was removed and the amount never returned. They say it was but I must be blind as I cannot it see it going back on.

Anyway I sent about 3 E-mails over the course of a week or two. I finally told them what I tought of their customer support and what a joke it is. Only then did I get a reply.

Jim · 2006-05-04, 09:27 AM

I am just going to let this run it's course. There are a lot of things i could do to get this right but, most webmasters can't. Clay took good care of me several years ago when he was running Epoch. When nobody was getting paid from them, he made sure I did. This was way back when Epoch had some serious problems.

But, I just really want to see how their customer service works. And so far, they suck.

By the way, epassportecssucks.com is available

I wonder if a collection of epassporte cs nightmares would improve anything. Jesus, I have 3 items so far I could add to the colection. I wonder if anyone has ever had a good experience with their customer service.

spookyx · 2006-05-04, 11:26 AM

Quote:

Originally Posted by Greenguy

There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account

right. if they did that every rusky scammer could just email them and get access to my account and steal the $20 i have in there

Jim · 2006-05-04, 11:36 AM

Quote:

Originally Posted by spookyx

right. if they did that every rusky scammer could just email them and get access to my account and steal the $20 i have in there

No argument here. I am just doing exactly what I was told to do. There were some steps I had to take that would insure that I had to have the card in hand and, there is that security question.

But, the security question was only used to send the email. Like I said, customer service never even asked my account name. And, I guess I need to point out, was very rude.

48 hours is coming up really quickly...just another 3 hours and 20 minutes.

tickler · 2006-05-04, 11:59 AM

Quote:

Originally Posted by Jim

Plateman
I really have never seen another type service like this that gets away with this type of price gouging but, right now, there really are no other alternatives. Where else can you get an offshore account for $35

Now if Mastercard would get their debit card working the same as ePassporte. Although some of their fees are off base also. At least the card works everywhere that I tried it, and the limits are way higher.

Jim · 2006-05-04, 03:00 PM

OK
48 Hours has now gone by.
For the epassporte people...
The account name is greenguyandjim and my email is webmaster@greenguysboard.com
(I know, it would have taken an Einstein to figure it out)

More than 48 hours to receive a reply from customer service is unacceptable for any business. Once this is taken care of, I will let everyone know.

stuveltje · 2006-05-04, 03:21 PM

mmmmmmmm i never expected i would have shit with epassporte, i found out today that my plastic card has expired date 05/2006 well what the fuck why dont i have an new one? and why does my virtual accound works for the whole month of may and not my plastic card, oke i have not a new card, i emailed them this midday with my problem, i got an answer back quick, this answer:
Dear Cardholder,

For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further
assistance.

Regards,

ePassporte Cardholder Services
cs@epassporte.com
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

and no that isnt helpful, fuck that, i explain my problem ...........and oh i am getting in sucha bad fucking mood because of this

stuveltje · 2006-05-04, 03:39 PM

now fuck that...i posted here not 10 minutes later i get an email that my card has bin renewed and it will be soon in my mailbox and that the old card works till 01 jun , well we will try it again tomorrow, because i know from other webmasters they had the same shit, the card stops working a month before expire date

tickler · 2006-05-04, 06:45 PM

Quote:

Originally Posted by stuveltje

now fuck that...i posted here not 10 minutes later i get an email that my card has bin renewed and it will be soon in my mailbox and that the old card works till 01 jun , well we will try it again tomorrow, because i know from other webmasters they had the same shit, the card stops working a month before expire date

Try the card. When mine renewed, I tried using the new card, and it wouldn't work until the old one expired at the end of the month. Of course, that was after spending $30 long distance listening to some rep who could only type about 10 letters per minute typing out a service report for 15 minutes.

juggernaut · 2006-05-04, 08:18 PM

I have never seen a company so fucked up, well yeah I have. Ikobo. But like Jim said, until there is another player willing to take on adult, this is the price of business. Every problem here I have had with this company but I have had one extra that I post some other time here about. I have to use a friends account in order to do business. It's impossible for me to get an account with them after my last nightmare, and I honestly did nothing wrong. Man even tho I hate them, if PP took adult life would be better for me.

Xeno · 2006-05-04, 10:15 PM

speaking of epassporte....I'll save my rants about them and how epassporte really needs a complete overhaul....but does anyone know of a rep from there that hangs out here at GG&Jim? I know there is michael Olsen, but hes away on vacation and I need a long recurring issue fixed like now. Using their cs@epassporte email is useless most of the time...

Capt. 'rold · 2006-05-04, 10:47 PM

I don't get very much response from epass either. The payment method is good, but can't imagine what is going on internally

stuveltje · 2006-05-05, 10:33 AM

update on my issue, new card is on his way to my home, old card is working again, issue resolved in about 1 and a half day without calling them but did send them 3 emails, mmmmmm i have to say not bad

must be my lovely dutch chinese writing i send them

Jim · 2006-05-05, 12:49 PM

I was finally sent an email with 2 pdf forms to fill out. A few odities about it but, it is what I expected a few days ago.

Jel · 2006-05-06, 04:38 AM

Just tried to ring epassporte on the 'International and US:' number and get through to the fax machine

On a good note, the 'International and US Fax :' does (also) go through to the fax machine, so at least one of the numbers is correct.

2006-05-03, 09:18 AM	#1
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	Epassporte test This didn't start as a test but, I decided to make it one. I went to logon to an account that I have not used in over a year. So, I forgot the password. I clicked, forgot password and it told me it was sending a new password to an email address that I no longer have access to. So, I called them and sent an email following instructions to the letter. I did this yesterday just before noon and still have heard nothing. I would expect no more than 48 hours. Let's see if and when I gain access to the account.

2006-05-03, 01:18 PM	#3
plateman What can I do - I was born this way LOL Join Date: Oct 2003 Location: ohio Posts: 3,086	speaking of epassporte I lost my card and exhausted all possible places I could have lost it....So I call customer service, 35.00 fuckin dollars for a new card, talk about robbery plus I just paid the anual fee in jan. a bank or CC company dont charge 35.00 fuckin dollars for a new card... epassporte gouge you on a replacement card..... that's BS __________________ Submit to: Porn O Plenty XXX Links Reality Here

2006-05-03, 02:21 PM	#5
Greenguy The Original Greenguy (Est'd 1996) & AVN HOF Member - I Crop Pics For Thumbs In My Sleep Join Date: Feb 2003 Location: Blasdell, NY (shithole suburb south of Buffalo) Posts: 41,758	There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account __________________ Promote POV Porn Cash By Building & Submitting Galleries to the Porn Luv Network

2006-05-04, 01:43 AM	#8
plateman What can I do - I was born this way LOL Join Date: Oct 2003 Location: ohio Posts: 3,086	well I called back to speak with a customer service manager, to ask why the stiff 35.00 to replace a lost card and they said thats just the way the owner of the company wants it.... So then I say - I feel like closing my account... and they say nothing.... another dont care company that would rather loose my future buiness rather than wave the fee, I even asked to split it... And sorry there's nothing we can do shit... they say... 2.00 for a pay, 2.00 for a atm withdraw, and possible terminal feees. then a high ass load fee.... and 35.00 for a lost card, did I miss anymore HIGH ass fees with them... next they will want 5 cents to log on to your account to check your balance... and dont no one say You shouldnt have lost your card Thats the first CC card or any other card I lost in my life...bastards __________________ Submit to: Porn O Plenty XXX Links Reality Here

2006-05-04, 08:52 AM	#11
Geezer WHO IS FONZY!?! Don't they teach you anything at school? Join Date: Jan 2006 Posts: 43	I mailed them about a pending amount the was removed and the amount never returned. They say it was but I must be blind as I cannot it see it going back on. Anyway I sent about 3 E-mails over the course of a week or two. I finally told them what I tought of their customer support and what a joke it is. Only then did I get a reply. __________________

2006-05-03, 09:21 AM	#2
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	One more thing... No need for someone from epassporte to come here and ask me to send them an email. Pretend I am a brand new webmaster that has a problem. I won't mention the account name nor the email addresses. I really do want to see how well epassport customer support works.

2006-05-03, 03:37 PM	#7
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	On another note, I lost my password to ing. When I clicked on lost password, it asked for my account number, my ssn, my security answer and they allowed me to change my password online without email. It was basically the same with paypal. My best suggestion to epassporte is to take the outragious load fees and put just a little towards customer service. How many customer service problems do they have to hear about before they finally do something?

2006-05-04, 08:28 AM	#9
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	Plateman I really have never seen another type service like this that gets away with this type of price gouging but, right now, there really are no other alternatives. Where else can you get an offshore account for $35 Basically, the other services have way too low limits and don't have any name behind them. I really had hopes that when Clay took over at epassporte, he would clean house. But now, rumor has it that even Epoch has either stopped or is going to stop using epassporte for processing subscriptions. I have to assume that when Clay left Epoch, the split was not quite as friendly as they wanted everyone to believe. Anyway, looking at my clock it has been 41 hours and 30 mins since I wrote to customer service...plus or minus and still no reply.

2006-05-04, 08:32 AM	#10
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	Here is another disturbing part of this story. When you call any cc or even paypal and let them know there is a problem, they shut down the account then and there. The customer service person I spoke to on the phone never even asked my account name. So, since the email address I had used could easily be had by any other person, if they send anymore than just a new password, my account has been compromised.

2006-05-04, 09:27 AM	#12
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	I am just going to let this run it's course. There are a lot of things i could do to get this right but, most webmasters can't. Clay took good care of me several years ago when he was running Epoch. When nobody was getting paid from them, he made sure I did. This was way back when Epoch had some serious problems. But, I just really want to see how their customer service works. And so far, they suck. By the way, epassportecssucks.com is available I wonder if a collection of epassporte cs nightmares would improve anything. Jesus, I have 3 items so far I could add to the colection. I wonder if anyone has ever had a good experience with their customer service.

2006-05-04, 03:00 PM	#16
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	OK 48 Hours has now gone by. For the epassporte people... The account name is greenguyandjim and my email is webmaster@greenguysboard.com (I know, it would have taken an Einstein to figure it out) More than 48 hours to receive a reply from customer service is unacceptable for any business. Once this is taken care of, I will let everyone know.

2006-05-04, 03:21 PM	#17
stuveltje Live and learn. And take very careful notes! Join Date: Apr 2003 Location: Sunny Holland Posts: 6,157	mmmmmmmm i never expected i would have shit with epassporte, i found out today that my plastic card has expired date 05/2006 well what the fuck why dont i have an new one? and why does my virtual accound works for the whole month of may and not my plastic card, oke i have not a new card, i emailed them this midday with my problem, i got an answer back quick, this answer: Dear Cardholder, For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below. I hope this is helpful and please let me know if I can be of further assistance. Regards, ePassporte Cardholder Services cs@epassporte.com Toll-Free from US: 1-877-372-7790 International and US: 1-310-301-2001 and no that isnt helpful, fuck that, i explain my problem ...........and oh i am getting in sucha bad fucking mood because of this __________________ Canadian Sexlinks - submit Erotica search -submit

2006-05-04, 03:39 PM	#18
stuveltje Live and learn. And take very careful notes! Join Date: Apr 2003 Location: Sunny Holland Posts: 6,157	now fuck that...i posted here not 10 minutes later i get an email that my card has bin renewed and it will be soon in my mailbox and that the old card works till 01 jun , well we will try it again tomorrow, because i know from other webmasters they had the same shit, the card stops working a month before expire date __________________ Canadian Sexlinks - submit Erotica search -submit

2006-05-04, 08:18 PM	#20
juggernaut Registered User Join Date: Apr 2005 Location: Central Jersey! If I was rich and powerful I would dress as my avatar does. Posts: 1,448	I have never seen a company so fucked up, well yeah I have. Ikobo. But like Jim said, until there is another player willing to take on adult, this is the price of business. Every problem here I have had with this company but I have had one extra that I post some other time here about. I have to use a friends account in order to do business. It's impossible for me to get an account with them after my last nightmare, and I honestly did nothing wrong. Man even tho I hate them, if PP took adult life would be better for me.

2006-05-04, 10:15 PM	#21
Xeno Do you want the job done right, or do you want it done fast? Join Date: Jun 2005 Location: Canada Posts: 494	speaking of epassporte....I'll save my rants about them and how epassporte really needs a complete overhaul....but does anyone know of a rep from there that hangs out here at GG&Jim? I know there is michael Olsen, but hes away on vacation and I need a long recurring issue fixed like now. Using their cs@epassporte email is useless most of the time...

2006-05-04, 10:47 PM	#22
Capt. 'rold Rock stars ... is there anything they don't know? Join Date: Jul 2005 Location: Canada Posts: 15	I don't get very much response from epass either. The payment method is good, but can't imagine what is going on internally __________________ Please Re-Read The Rules For Sig Files

2006-05-05, 10:33 AM	#23
stuveltje Live and learn. And take very careful notes! Join Date: Apr 2003 Location: Sunny Holland Posts: 6,157	update on my issue, new card is on his way to my home, old card is working again, issue resolved in about 1 and a half day without calling them but did send them 3 emails, mmmmmm i have to say not bad must be my lovely dutch chinese writing i send them __________________ Canadian Sexlinks - submit Erotica search -submit Last edited by stuveltje; 2006-05-05 at 10:35 AM..

2006-05-05, 12:49 PM	#24
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	I was finally sent an email with 2 pdf forms to fill out. A few odities about it but, it is what I expected a few days ago.

2006-05-06, 04:38 AM	#25
Jel I'm the only guy in the world who has to wake up to have a nightmare Join Date: Feb 2004 Location: London, United Kingdom Posts: 1,895	Just tried to ring epassporte on the 'International and US:' number and get through to the fax machine On a good note, the 'International and US Fax :' does (also) go through to the fax machine, so at least one of the numbers is correct.