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Old 2004-12-06, 01:45 PM   #1
Exxotica
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Join Date: Dec 2004
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Thumbs down Sollarbilling - Another Crook Stealing Money

I have been doing business with Solar billing for the past 5 months. I requested a check on November 16, 2004. The check didnt arrive. I spoke with Ryan 3 times concerning this check. Today, I call him to tell him that the check STILL has not arrived and he tells me they are OUT OF BUSINESS and there will be NO payments made. Why didnt he tell me this so-called information the other three times I called???

Has anybody else had dealings with these crooks?? If so, please contact me at goddessexxotica@aol.com.

I am SICK to DEATH of these theives stealing my money. First Probilling, then Nexus, Now Solarbilling - WTF is going on!

Exxotica
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Old 2004-12-06, 04:41 PM   #2
Exxotica
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SolarBilling Update

When I first made my post about SolarBilling, I TOLD Ryan that I would be doing so...he only responded "OK" - so he left me no choice but to do so. Im tired of being taken advantage of by these so called payment processors.

NOW, four hours later he has suddenly come up with the funds to make my payout and wanted to know what I would be doing about all my posts. I should be receiving a check by the end of the week and Ill let everyone know if and when that happens.

Stay Tuned
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Old 2004-12-07, 11:35 AM   #3
RWF
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Although I have yet to actually request a check from SolarBilling, I have send money to other people from SolarBilling, using funds on my account. Off course the question is if these people ever received a check!

Tommy I PM'ed you about this - Did you ever receive a check from Solarbilling.com?

Anyways, even if they do send out check, I can say that I have never dealt with a more unprofessional company than SolarBilling.com!

Their support is almost non-existent. Like Exxotica, who actually emailed me about her problem with SolarBilling, I posted a complaint in a forum about their shitty support. I then contacted Ryan, told him about the post, and he then replied to me and the post.

Since then I have emailed several times, and still not gotten a reply, not even after weeks and sometimes months.

My paysites was just started earlier this year, and I have not yet done any major promotion, besides SolarBilling.com is just one out of many payment options I use, so I don't have a big sum out.

But I will soon change to another billing company, as I am so fucking tired of Ryan Kinnear and Solarbilling.com that my recommendation is to STAY THE HELL AWAY FROM SOLARBILLING.COM!!!
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Old 2004-12-08, 12:11 PM   #4
DMc
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Quote:
Originally posted by RWF
But I will soon change to another billing company, as I am so fucking tired of Ryan Kinnear and Solarbilling.com that my recommendation is to STAY THE HELL AWAY FROM SOLARBILLING.COM!!!
RWF,
Hit me up if you're looking for good 3rd party or IPSP model billing; I'll see what I can do to cut you a deal.
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Old 2004-12-08, 12:35 PM   #5
RWF
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Darryl, sorry Verotel is another billing company I absolutely loath, and here's two reasons why:

1) As an affiliate of several smaller websites, twice my account was suspended because Verotel charges me, the affiliate $30 in fee for a charge back, like that was my fault!?! Furthermore suspending my account, instead of just holding back any payments to me, pissed me off even more, as any traffic and signups I sent until I anted up the ransom, would be lost!

How the fuck you assholes can dream up the scheme (scam) of charging affiliates $30 for a chargeback is beyond my comprehension.

2) Verotel has a consistent bad reputation for dealing with child porn sites.

To all you adult webmasters reading this, my recommendation is to STAY THE HELL AWAY FROM VEROTEL.COM!!!
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Old 2004-12-09, 05:36 AM   #6
DMc
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1) Euh...we don't charge chargeback fees anymore (since Nov 2003) and NEVER charged them to resellers.

2) Secondly, we NEVER "dealt" with CP sites. Legal as well as personal definitions of the word may vary.

Perfect example of how people/companies can unjustly get a bad reputation.

At any rate, seems like a nerve was struck in which I suggest we just pretend like I never said anything and we can continue going our separate ways.

Webmasters reading this, my recommendation is don't belive EVERYTHING you read!

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Old 2004-12-09, 09:21 AM   #7
RWF
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Quote "1) Euh...we don't charge chargeback fees anymore (since Nov 2003) and NEVER charged them to resellers."

Oh yeah? What a bunch of bullshit buddy!

As an affiliate of several smaller Verotel websites, here's an email I got from Verotel on June 26th. 2004

"Dear Valued Customer,

Your account has been suspended from payment processing through Verotel due to a recent negative invoice.

An examination of your invoices will show the details leading to your negative payment, and these are usually caused by high levels of chargebacks and/or credits.

Please find details on your available payment methods for this balance at https://secure.verotel.com/downloads...entMethods.pdf

We look forward to receiving this in due course as per the details
below. You can also scan and email this form once signed. If you have any questions regarding this please contact our payments department at payments@verotel.com.

Best wishes,


Verotel Payments
Verotel Merchant Services BV
Telephone: +31 (20) 320 8833
EU (toll free) +00 (800) 44 22 9999
US (toll free) +1 (877) 647 1300
Fax: +31 (20) 320 8832 or US (415) 348 1326"


Those of you reading this that do not believe this text, can PM me so I can forward the email including headers.


So I would NEVER use Verotel as a billing company, especially if I wanted to have an affiliate program, thereby allowing Verotel to crap all over unlucky affiliates who happend to have a small sales period and a chargeback or two in the same period, then suspending their account, and holding them ransom plus stealing all signup commisions until they cough up the ransom fee. Then that will give me a bad name too, and they won't ever deal with me again.

Last edited by RWF; 2004-12-09 at 10:18 AM..
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Old 2004-12-09, 09:53 AM   #8
RWF
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Here'a a few links to other forums, with 2004 threads about Verotel suspending affiliates of Verotel websites:

http://www.boardtracker.com/thread/238075

http://chat.amateurmasters.com/chat....&threadid=4414

http://www.adultwebmasters.co.uk/cha...e=2&post=17278


Or search yourself here:
http://www.google.com/search?hl=en&l...ed&btnG=Search


Furthermore recently Verotel added a condition in their contract that webmasters need to sign over their domain name to Verotel, if they want to use them as a billing company. Would you trust your domain name with Verotel? Just try and do a search for that and see what you come up with.
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Old 2004-12-09, 11:51 AM   #9
DMc
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Quote:
Originally posted by RWF
Quote "1) Euh...we don't charge chargeback fees anymore (since Nov 2003) and NEVER charged them to resellers."

Oh yeah? What a bunch of bullshit buddy!

As an affiliate of several smaller Verotel websites, here's an email I got from Verotel on June 26th. 2004

"Dear Valued Customer,

Your account has been suspended from payment processing through Verotel due to a recent negative invoice.

An examination of your invoices will show the details leading to your negative payment, and these are usually caused by high levels of chargebacks and/or credits.
Hey RWF,
I'm really not interested in getting into a lengthy back and forth with you but I do feel it necessary to add some truth to the matter because the conclusions you've apparently drawn just aren't true. And for all intents and purposes I'm not writing this to get YOU to understand, but for other webmasters to see there is always TWO sides to every story.

Case in point: I don't dispute the fact that you received an email nor whether you were suspended for a negative invoice, which MAY have been a result of chargebacks. However, as stated in my previous message Verotel has NEVER charged resellers a "chargeback fee".

What CAN happen is that the referral sales that you were PAID for were eventually charged back by the end user. In an upside down world you would get to keep that money. On the contrary, if we pay you commission on a referral and then the end user charges the transaction back you then OWE us the money we paid you. Wouldn't it be great if you were able to use your own credit card, rack up referral sales, get paid commissions, call your bank, do a chargeback AND here's the best of it all, KEEP the money you were PAID in commissions. Heck, let's all get rich!

Secondly, there is a difference between Verotel and TicketsClub. I will assume in regards to the transfer of domain you innocently meant to say TicketsClub because Verotel PRO merchants are not required to transfer their domains. Nevertheless, the way RWF tells it, it is again, only half true.

In order to provide smaller webmasters the ability to still do 3rd party processing without having to pay Visa/MC registration fees (anywhere from $750 - $1500 depending on who you choose to process with) Verotel provides what is called TicketsClub. However, in order to provide transparency as to who is the responsible party for the TRANSACTION, the WHOIS information should DISPLAY the company name of the registered merchant; in this case TicketsClub. The transfer that RWF mentioned is in fact an "ESCROW" account in which TicketsClub is the registrar of the domain. PLEASE NOTE: There is a difference between a registRAR and a registRANT; the domain owner/holder is the registRANT and TicketsClub (just like networksolutions, godaddy, Katz, etc) are considered registRARs. The registRAR doesn't own domains!
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Last edited by DMc; 2004-12-09 at 12:02 PM..
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Old 2004-12-09, 12:07 PM   #10
RWF
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Daryll, what confuses me a bit is your term "reseller".

Do you mean that a "reseller" is the paysite/webmaster who has an account with Verotel, and uses Verotel to bill his members

OR

is a "reseller" an affiliate of the above paysite?


I have never, and will never use Verotel as my billing provider, but I have been suspended twice for "only" being an affiliate of a few Verotel sites, who in a period had slow sales and a few chargebacks.

Secondly, off course I understand that you need a system to prevent dishonest account holders and even affiliates. But to punish the affiliate with a $30 fee?!? Give me a freaking break!

Off course there should be no money to the paysite owner and no comisison to the affiliate on a chargeback , but why not just simply reverse the comission of that sales?

Give me just one justifiable reason why you punish affiliates of your paysites a $30 fee on a chargeback?

Like I said not only will I never, ever use Verotel for my 21 paysites, nor will I again become an affiliate of a paysite that use Verotel.



How about some comments from current paysite owners. Do you think is fair that a billing company charges your affiliates a hefty $30 fee if one of your members do a chargeback?

Or what about comments from other adult webmaster who sign up as affiliates of paysites. Do you think there $30 fee is fair?

Last edited by RWF; 2004-12-09 at 12:14 PM..
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Old 2004-12-09, 12:28 PM   #11
DMc
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Quote:
Originally posted by RWF
Daryll, what confuses me a bit is your term "reseller".

Do you mean that a "reseller" is the paysite/webmaster who has an account with Verotel, and uses Verotel to bill his members

OR

is a "reseller" an affiliate of the above paysite?


I have never, and will never use Verotel as my billing provider, but I have been suspended twice for "only" being an affiliate of a few Verotel sites, who in a period had slow sales and a few chargebacks.

Secondly, off course I understand that you need a system to prevent dishonest account holders and even affiliates. But to punish the affiliate with a $30 fee?!? Give me a freaking break!

Off course there should be no money to the paysite owner and no comisison to the affiliate on a chargeback , but why not just simply reverse the comission of that sales?

Give me just one justifiable reason why you punish affiliates of your paysites a $30 fee on a chargeback?

Like I said not only will I never, ever use Verotel for my 21 paysites, nor will I again become an affiliate of a paysite that use Verotel.

How about some comments from current paysite owners. Do you think is fair that a billing company charges your affiliates a hefty $30 fee if one of your members do a chargeback?

Or what about comments from other adult webmaster who sign up as affiliates of paysites. Do you think there $30 fee is fair?
First of all the term "reseller" refers to affiliates or revsharers NOT the paysite, sponsor or merchant.

Secondly, and for the 3rd time I might add, WE HAVE NEVER CHARGED AN AFFILIATE, RESELLER, REVSHARER A CHARGEBACK FEE!

Thirdly, why solicit comments from other webmasters whether they think it's fair when I've already stated, WE NEVER DID THAT.

Lastly, I apologize for my overzealous use of CAPS but it just seems that I keep repeating the same thing and each time it gets twisted.
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Old 2004-12-09, 01:02 PM   #12
RWF
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Thanks for clarifying the "reseller".

Quote "Thirdly, why solicit comments from other webmasters whether they think it's fair when I've already stated, WE NEVER DID THAT."

Darryll, fair enough, so allow me to me rephrase my solicitation.

Is there any of you webmasters reading this, who are or have been an affiliate of a Verotel paysite, AND who has had his acocunt suspended due to a chargeback, AND have experienced a fee deduction on their account?


I have to admit, that going back to my old invoices I do NOT see such a $30 fee, but I do remember reading about such a fee on another forum.

For now, until comments might prove me right, please allow me to apologize to Darryll and Verotel for my accusation that Verotel charges affiliates a $30 fee, as I can currently not prove it.

Also allow me to apologize for "only" writing a half-truth about the domain name transfers to Verotel, and a thanks to Darryll for clarifying the matter.

However I still dislike the business practice of Verotel that they do not keep tracking signups and credit those to the affiliate, after a payment to Verotel has been made after an account suspension.

In my case I was unlucky to have a high commision on a yearly subscription being charged back in a slow sales month. Verotel then suspended my account, and then snatched all my sales commissions that occured until I coughed up the ransom balance, NOT fee

This is the business practice I dislike. If I had been a billing provider, I would only suspend payment to the affiliate, and not the whole account, until account went in positive, either by payment from affiliate or from further commissions. That is in my humble opinion a fair business practice.


Finally let me apologize to Exxotica for making her SolarBilling.com thread into a Verotel. I am sorry honey
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Old 2004-12-09, 03:58 PM   #13
SmithsMedia
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I have met with verotel in person on a number of occasions.

Granted its hard to attrack affiliates through their scheme but that aside theres nothing wrong with them as a business.

CCBill do have the lion share of the market and will always be the top option for those wanting to build their affiliate networks.

The issue however with CCBill is they do take on anyone some sites they process for really do fall out side of the stuff visa / mc will acept.

Give it 12months to 2 years and there will be no such thing as a 3rd party processor you will have to get your own merchant account and use ccbill/verotels etc gateway ;-)
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Old 2004-12-10, 06:13 AM   #14
DMc
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My apologies are also in order for Exxotica.

Sorry.
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Old 2004-12-10, 09:47 AM   #15
RWF
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BTW Darryll, normally I don't just accuse people, or organizations of stuff out of the blue, but I could swear that I had seen a $30 fee on a previous invoice. But like I said, now I can't find it, not even online

Anyways, how is things with SolarBilling.com? I posted a support question to them the day Exxotica emailed me, and so far they no word from them. But that is not unusual, as I normally have to contact them in various ways at least 2 or 3 times before they pick up the phone!
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Old 2004-12-10, 10:26 AM   #16
DMc
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Quote:
Originally posted by RWF
BTW Darryll, normally I don't just accuse people, or organizations of stuff out of the blue, but I could swear that I had seen a $30 fee on a previous invoice. But like I said, now I can't find it, not even online

Anyways, how is things with SolarBilling.com? I posted a support question to them the day Exxotica emailed me, and so far they no word from them. But that is not unusual, as I normally have to contact them in various ways at least 2 or 3 times before they pick up the phone!
No problem RWF...all us billing companies look alike so it's easy to mix things up.

Shake on it?

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Old 2004-12-10, 10:28 AM   #17
RWF
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Sure
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Old 2004-12-24, 05:49 PM   #18
AdultsiteReview
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SolarBilling.com ceases to process adult sites

Just received this email from SolarBilling.com:


Dear Webmaster -

As you know, major credit card companies continue to prescribe new regulations, most without
notice, that directly affect the adult industry and associated billing systems. These new
regulations directly interfere with the processing of e-wallets, aggregators, third-party billers and
the like. Since November 16, 2004, Solar Billing has been in negotiations with Deutsche Bank
on behalf of our clients in attempts to ensure that you would be able to continue processing
using the Solar Billing e-wallet system.

Unfortunately, due to the current climate of the online adult industry and its webmasters,
Deutsche Bank has decided to place a hold on all Solar Billing funds until such time as they feel
that the risk of potential exposure to liability has passed. It should be made clear that Solar
Billing is NOT holding any funds whatsoever. All funds are being held by Deutsche Bank, and
payouts will be made as the funds are released by the bank.

In light of these factors, Solar Billing has decided to accelerate its business model and no longer
process for any sites that may be deemed "adult," and focus its attention instead on internet
gaming and other mainstream areas. Therefore, effective immediately, adult webmasters are
instructed to remove any and all links promoting or linking to Solar Billing.

As stated from our inception, Solar Billing was always intended for gaming as well as adult.
Regrettably, the nature of the adult industry is such that Solar Billing no longer wishes to provide
billing services for such activities.

If you have any questions regarding this decision, please contact support@solarbilling.com.
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Old 2004-12-29, 04:12 AM   #19
maharaja
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i suggest you moneybookers and epassporte for alternative payment methods
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Old 2004-12-29, 12:27 PM   #20
RWF
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Join Date: Jul 2004
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Posts: 22
Quote:
Originally posted by maharaja
i suggest you moneybookers and epassporte for alternative payment methods

Sure them and many others, but the question is can they manage members? That is add and remove subscribers as needed when they signup, and expire.
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