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Old 2008-10-23, 02:42 PM   #1
Tommy
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can you merge old ccbill accounts

does anyone know if you can can you merge old ccbill accounts
and how to do it
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Old 2008-10-23, 03:02 PM   #2
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Yes.

If you have the same name/contact info on each, send an email to clientsupport@ccbill.com with a list of all the account numbers & they can merge them into one (usually the lowest number)

If there's different names/contact info, you need to change that 1st & then request they be merged.
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Old 2008-10-23, 03:55 PM   #3
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If there happens to be a few bucks in them, you have to tell them to move the $$$s over also.

I merged a bunch of old 4-digit accounts a few months ago.
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Old 2008-10-23, 05:46 PM   #4
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As already said I did it earlier this week over the phone with them
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Old 2008-10-23, 07:10 PM   #5
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A little late, but just to reiterate, sure we can do it for you just hit us up.

client support @ ccbill.com
800-510-2859
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Old 2008-10-23, 09:41 PM   #6
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Quote:
Originally Posted by tickler View Post
If there happens to be a few bucks in them, you have to tell them to move the $$$s over also.
Are you fucking kidding me?

I merged 100+ accounts about 2 years ago and, silly me, I assumed the money would move over too.

Looks like I'll have to make sure Paul comes back to this thread before I shoot off an angry email
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Old 2008-10-23, 11:26 PM   #7
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Quote:
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Are you fucking kidding me?
No, I had to get them to move the $$$s seperately.

Actually they ended up making a manual adjustment, after I noticed that the $$$s didn't transfer.
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Old 2008-10-24, 12:03 PM   #8
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Quote:
Originally Posted by Greenie View Post
Are you fucking kidding me?

I merged 100+ accounts about 2 years ago and, silly me, I assumed the money would move over too.

Looks like I'll have to make sure Paul comes back to this thread before I shoot off an angry email
wait wait I'm back

The problem is that if there is no longer activity on an account, ie new sales, refunds etc. the funds will not be transferred over. If there is activity on an account after a merge is done the system will see this and the funds will be moved as normal. Hope that makes sense.

Anyways, just let us know and we would be happy to double check things for you.
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Old 2008-10-24, 02:32 PM   #9
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I just sent you a PM - thanks Paul
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Old 2008-10-29, 10:04 AM   #10
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Paul got back to me yesterday after asking for a few days because I have so many accounts and all I'm going to say is that I am very glad that I asked Paul to look into my accounts

If anyone has every had accounts merged, you might want to get with CCBill to see if there's any money of yours just laying around in limbo.

Thanks again Paul
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Old 2008-10-29, 01:22 PM   #11
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Good times Greenie. I take it this was a good thread for you.
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Old 2008-10-29, 03:16 PM   #12
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Quote:
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..... all I'm going to say is that I am very glad that I asked Paul to look into my accounts
Sometimes it pays to listen to your elders!
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Old 2008-10-29, 05:15 PM   #13
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tickler - I read ALL of your posts. If it wasn't for you, I'd never know what was going on outside this board
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