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Old 2005-07-11, 08:02 AM   #1
kristian
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Rand From Epassporte - I have A Huge Problem

Rand,

I have sent you an email. Could you please look at this and have someone deal with it today, immediately. I ask you, since the urgency of the matter cannot tolerate the (sorry) usually slow manner of support.

Awaiting an answer,

Kristian.
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Old 2005-07-11, 08:08 AM   #2
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Almost $10K has disappeared from my account in the night.

I'm not a happy camper.
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Old 2005-07-11, 08:31 AM   #3
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Yes, my accont also shows $0.00 balance, currently ePassporte site is down, so I assume they are working on it.
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Old 2005-07-11, 08:39 AM   #4
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Mine balance is 0.00$ too but that thing already happened once and they solved it quickly so I am not worried |cool|
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Old 2005-07-11, 08:42 AM   #5
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ePassporte is currently down for maintenance. Please check back in 15 minutes for balance information
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Old 2005-07-11, 08:44 AM   #6
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Kristian it has happened in the past where they are doing maintenance. Also if its any consolation it was ok at the cashpoint this morning when I took £100 out.
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Old 2005-07-11, 09:00 AM   #7
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Quote:
Originally Posted by Stouch
Kristian it has happened in the past where they are doing maintenance. Also if its any consolation it was ok at the cashpoint this morning when I took £100 out.
I've not long since tried withdrawing cash and the card was refused.
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Old 2005-07-11, 09:01 AM   #8
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Quote:
Originally Posted by Greenguy
ePassporte is currently down for maintenance. Please check back in 15 minutes for balance information
When I logged in this afternoon, I had no such warning, just my normal-looking account with a zero balance. Now I get the same message.
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Old 2005-07-11, 11:37 AM   #9
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I thought you said I could borrow that 10k, Kristian.

If it makes everyone feel better, my account has always had a balance of $0.
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Old 2005-07-11, 11:45 AM   #10
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Quote:
Originally Posted by Useless Warrior
I thought you said I could borrow that 10k, Kristian.

If it makes everyone feel better, my account has always had a balance of $0.
You said I could have anal, deal-breaker! |shocking|

My account usually have zero too, but it's been a good few days. brag brag
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Old 2005-07-11, 11:47 AM   #11
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Problem is all sorted now anyway, it seems. I just hope the same thing never happens with my bank. I think I'd die on the spot. lol
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Old 2005-07-11, 12:58 PM   #12
Rand
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I replied to your email before I saw this post.

I verified that your account balance was correct and the status of your account was normal.

Sometimes when ePassporte undergoes maintenance there may be a temporary disruption in your ability to retrieve your balance from the website. When this happens, wait just a few minutes and check back. These occurrences are seldom and only last a few minutes.
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Old 2005-07-11, 01:08 PM   #13
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Quote:
Originally Posted by Rand
I replied to your email before I saw this post.

I verified that your account balance was correct and the status of your account was normal.

Sometimes when ePassporte undergoes maintenance there may be a temporary disruption in your ability to retrieve your balance from the website. When this happens, wait just a few minutes and check back. These occurrences are seldom and only last a few minutes.
In my case, it was well over an hour. And, I think you'd agree, with this sum of money I could not be blamed for displaying a modicum of concern. Such an occurrence never happens with any of my banks, for which both my heart and vibrant hair-color are thankful.
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Old 2005-07-12, 08:07 AM   #14
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Lol I wasn't around yesterday so didn't worry a sec.. and when checked my epass account I just found some fre$h money there
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Old 2005-07-13, 02:36 PM   #15
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btw. They are under maintenance, right now, again
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