Help, member can't download video

Vink · 2005-10-30, 12:12 PM

I opened my first paysite this month and things are going okay but now I have to do customer support on top of everything else.
I have a member that can't save my videos to his hard drive. At first he was being blocked from seeing everything by his Norton Firewall. He says he's disabled it. Now he can see the pics at least.
Question: What are the most common reasons members can't download and save video.
This guy is the only one with the problem, he's in GB if that matters.
Thanks in advance for all your help.

2005-10-30, 12:12 PM	#1
Vink Trying is the first step towards failure Join Date: Sep 2004 Location: Van Nuys CA Posts: 124	Help, member can't download video I opened my first paysite this month and things are going okay but now I have to do customer support on top of everything else. I have a member that can't save my videos to his hard drive. At first he was being blocked from seeing everything by his Norton Firewall. He says he's disabled it. Now he can see the pics at least. Question: What are the most common reasons members can't download and save video. This guy is the only one with the problem, he's in GB if that matters. Thanks in advance for all your help.