Back from 24 hours of hell

RedCherry · 2009-03-21, 12:27 PM

OMFG!

I got up yesterday morning to no internet. So I called att. We've had DSL for about 6 months or so, never had a problem. I get tech support and they say that we disconnected our internet. NO FUCKING WAY! so they send me to provisioning, they send me back to tech support. Everyone says I disconnected my service. Finally I get Joy from Reno on the phone who says it was dissconnected and no way will you get back up soon....probably be weeks.

By this time I'm ready to drive to Reno to have a little one on one chat with Joy when I ask to speak to a supervisor. She gets me Natalie

Natalie tells me a John from Texas, who was trying to correct a billing error, and without telling anyone he was going to do it SHUT OFF LIKE 75 PEOPLE FROM DSL just cancelled them. On a fucking FRIDAY.

So Natalie and I brainstorm and after about 2 hours, she realizes the fastest way to get me up is to install a new phone line, and provision DSL on it. I'm like fine, whatever.

Thank god 1:30 pm Paul, a great guy shows up and installs the new line. I try to get a hold of Natalie, who is out of her office. Tick tock friday afternoon. Finally about 3:30, after he goes and does stuff out along the street at various boxes, I get ahold of Natalie who says Reno has turned it on. Paul gets ahold of Pahrump, and they turn it on.

Paul leaves, figure I'm good to go. I call up tech support so I can register, and long story shorter, they say provisioning was originally set for Monday, so you can't register until then.

I manage to get my cell phone attached about 3am and check my ebay auctions and fall asleep.

I get up this morning to see the internet light on green! Someone is looking out for us! I just finished all the registration, and I'm back online. I shudder to see our bill after all this, but Natalie insured me all install costs would be waived. Now I get to decide do I keep two phone lines or not, lol.

I'm sooooo glad to be back on the internet.

stuveltje · 2009-03-21, 12:31 PM

hell that sucks bad Redcherry! Glad you are connected again, still funny ....see how we people get freaked out when we have no net connection anymore

we are to hooked to the net!

docholly · 2009-03-21, 01:44 PM

Wow.. at least you got it solved and fairly quickly!! People need to recognize the power of telecommuters!!!

John-ACWM · 2009-03-21, 02:53 PM

Quite a day yesterday,good your internet is on

RedCherry · 2009-03-21, 03:22 PM

I'm thinking John in Texas who caused this snafu is in deep shit. I know the manager I was working with was pretty angry that they did this, didn't notify any customers, att staff, and pulled it on a Friday.

digifan · 2009-03-22, 12:01 PM

Wb hon, what an idiot, to ruin 75 people's net, an egoist.. shame.

Greenguy · 2009-03-22, 12:34 PM

Why'd you cancel in the 1st place?

NY Jester · 2009-03-22, 04:53 PM

Glad you got it resolved without violence..cause I wouldve been on a mission

Toby · 2009-03-22, 05:24 PM

Quote:

Originally Posted by NY Jester

Glad you got it resolved without violence..cause I wouldve been on a mission

Get a last name for John in Texas and I'll get a couple of boyz to have a little "talk" with him.

teenrave · 2009-03-22, 09:38 PM

Yeah that has to suck! Thats when I would have been at a relative with Wi-Fi haha

bluemoney · 2009-03-24, 02:13 PM

Quote:

Originally Posted by Toby

Get a last name for John in Texas and I'll get a couple of boyz to have a little "talk" with him.

A large can of "Texas Whoopass" sounds in order.

2009-03-21, 12:27 PM	#1
RedCherry Of all the things I've lost, I miss my mind the most. Join Date: Apr 2004 Location: Middle of the Desert, Pahrump, NV Posts: 3,187	Back from 24 hours of hell OMFG! I got up yesterday morning to no internet. So I called att. We've had DSL for about 6 months or so, never had a problem. I get tech support and they say that we disconnected our internet. NO FUCKING WAY! so they send me to provisioning, they send me back to tech support. Everyone says I disconnected my service. Finally I get Joy from Reno on the phone who says it was dissconnected and no way will you get back up soon....probably be weeks. By this time I'm ready to drive to Reno to have a little one on one chat with Joy when I ask to speak to a supervisor. She gets me Natalie Natalie tells me a John from Texas, who was trying to correct a billing error, and without telling anyone he was going to do it SHUT OFF LIKE 75 PEOPLE FROM DSL just cancelled them. On a fucking FRIDAY. So Natalie and I brainstorm and after about 2 hours, she realizes the fastest way to get me up is to install a new phone line, and provision DSL on it. I'm like fine, whatever. Thank god 1:30 pm Paul, a great guy shows up and installs the new line. I try to get a hold of Natalie, who is out of her office. Tick tock friday afternoon. Finally about 3:30, after he goes and does stuff out along the street at various boxes, I get ahold of Natalie who says Reno has turned it on. Paul gets ahold of Pahrump, and they turn it on. Paul leaves, figure I'm good to go. I call up tech support so I can register, and long story shorter, they say provisioning was originally set for Monday, so you can't register until then. I manage to get my cell phone attached about 3am and check my ebay auctions and fall asleep. I get up this morning to see the internet light on green! Someone is looking out for us! I just finished all the registration, and I'm back online. I shudder to see our bill after all this, but Natalie insured me all install costs would be waived. Now I get to decide do I keep two phone lines or not, lol. I'm sooooo glad to be back on the internet. __________________ Our 3D Comics and Props on Renderotica

2009-03-21, 12:31 PM	#2
stuveltje Live and learn. And take very careful notes! Join Date: Apr 2003 Location: Sunny Holland Posts: 6,157	hell that sucks bad Redcherry! Glad you are connected again, still funny ....see how we people get freaked out when we have no net connection anymore we are to hooked to the net! __________________ Canadian Sexlinks - submit Erotica search -submit

2009-03-21, 01:44 PM	#3
docholly Nothing funnier than the ridiculous faces you people make mid-coitus Join Date: Aug 2003 Location: Sin-City USA Posts: 4,973	Wow.. at least you got it solved and fairly quickly!! People need to recognize the power of telecommuters!!! __________________ Support Indie Porn Sites OMGoddess You know you need some Bling!!

2009-03-21, 02:53 PM	#4
John-ACWM Hello, is this President Clinton? Good! I figured if anyone knew where to get some tang it would be you Join Date: Nov 2008 Location: EU Posts: 442	Quite a day yesterday,good your internet is on __________________ Quality live cams Xlovecam

2009-03-21, 03:22 PM	#5
RedCherry Of all the things I've lost, I miss my mind the most. Join Date: Apr 2004 Location: Middle of the Desert, Pahrump, NV Posts: 3,187	I'm thinking John in Texas who caused this snafu is in deep shit. I know the manager I was working with was pretty angry that they did this, didn't notify any customers, att staff, and pulled it on a Friday. __________________ Our 3D Comics and Props on Renderotica

2009-03-22, 12:01 PM	#6
digifan ...and since we know an end will come it makes our living so much fun Join Date: Aug 2003 Location: In your dreams, baby Posts: 3,835	Wb hon, what an idiot, to ruin 75 people's net, an egoist.. shame. __________________ Webair Rocks

2009-03-22, 12:34 PM	#7
Greenguy The Original Greenguy (Est'd 1996) & AVN HOF Member - I Crop Pics For Thumbs In My Sleep Join Date: Feb 2003 Location: Blasdell, NY (shithole suburb south of Buffalo) Posts: 41,790	Why'd you cancel in the 1st place? __________________ Promote POV Porn Cash By Building & Submitting Galleries to the Porn Luv Network

2009-03-22, 04:53 PM	#8
NY Jester ICQ:147079406 Join Date: Oct 2007 Location: RockMEHardplace Posts: 2,996	Glad you got it resolved without violence..cause I wouldve been on a mission __________________ The Sexy Side of Porn

2009-03-22, 09:38 PM	#10
teenrave You tried your best and you failed miserably. The lesson is 'never try' Join Date: Dec 2008 Posts: 169	Yeah that has to suck! Thats when I would have been at a relative with Wi-Fi haha __________________ Teen Rave