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I still have some domains at Network Solutions. I've been transferring them out gradually as they come up for renewal. I don't think they were intentionally holding domains hostage. I think they had a problem with their system not sending out the emails to us so that we could confirm. I didn't receive any of those emails for two years and told them about the problem repeatedly. That's the main reason I started moving my domains away from them. I'd always have to wait a couple of days after initiating a transfer and then call Network Solutions to get them to approve it at their end.
A couple of months ago, I suddenly started getting their confirmation emails again. Go figure.
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