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Roadrunner is just run by retards. After Katrna when we were relocated to Mo, I used them. I had manyissues like you are having and got pretty much the same bullshiot from their service.
However, when I tried calling tech support to fix anything, the local office gave me their tech number to call. I tried calling it but that number did not accept calls from my area code because I was using my cell phone based out of Ms. Needless to say they got a premium cussing.
I may be mistaken, but I believe the highest speed dsl packages are still slower than a middle of the road cable package. I'd never go from cable to dsl myself, however, you mileage may vary.
Just wait until the guy comes to check it and really badmouth the people that work there and he'll prolly agree with you and hook you up nicely. I suggest telling him that they are a bunch of cluster brained buttfuck douchebag retards. That always gets em stirred.
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