Quote:
Originally Posted by Allfetish
Same here. UNLESS there were a label which said for accounting inquiries, etc.
I have had something like this happen with another program and I decided to ICQ up the ladder for the program with a 48 hour notice that I would be going to the boards if it weren't resolved by then (payment delay over a month, two affiliate managers contacted, was seemingly lied to twice about payment being sent). Of course it was immediately resolved.
While I think that makes sense, I don't think people should have to do that. And a program shouldn't expect affiliates to have to contact five different people to get it resolved. If I have to go up the ladder and there is no good excuse for it then apparently the affiliate manager isn't doing their job.
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This one case slipped through our solid system.. we apologized and made good for it....