hopefully my site wont be down for long, but even if you know someone for years i suppose its best to not do business together.
-clip from online support
teela: i need assistance with an affiliate account 100644
You are now speaking with Jason Shepard of Tech Support.
Jason Shepard: Welcome to Epoch chat. My name is Jason. How can I assist you?
teela: jason, i think it was last week i had asked for this account 100644 to be filled in with my correct info
teela: this is affiliate account that belongs to me
teela: yet i have no way of logging into this account, or where that money is going
Jason Shepard: Did you originally sign up to this account?
Jason Shepard: If so you can re-set your login here
http://epochstats.com/support/aff_lost_password.php.
teela: no i believe my partner set this account up, i got this icq from him
teela: Lange (5:06 PM):
Hey Reilly....can you have him log into the account he didn't get paid on see what he has in his Account Information > Personal Information
Lange (5:06 PM):
This is for his affiliate account
teela: on top of that, last week, i had already asked and it appeared to be correct
Jason Shepard: Your name is on the account.
teela: yes
teela: it shows my name, and it should have my address, last week i went over this with another support person
teela: i followed the instructions , contacted support, asked them to fill in the same info as my other account, which should be as site owner
Jason Shepard: Go here and re-set the password and you will have access to that account.
http://epochstats.com/support/aff_lost_password.php
Jason Shepard: Its saying confidential because I dont have access to the account information details.
teela: ok
teela: so as site owner, and epoch being my account and processor
teela: how come i can not change it?
teela: when it was already changed last week
teela: now someone, has changed it again
teela: and im not seeing the money
teela: can you tell me who else has access to my merchant account?
teela: account M-287755
Jason Shepard: Reilly is also on the account.
teela: figures as much and hence the bs i suppose
teela: am i able to remove his access?
Jason Shepard: No.
teela: why not, if i own this account?
Jason Shepard: Are you referring to the affiliate account. Or the control of the Master account.
teela: control of the master account
Jason Shepard: Your not a listed contact on the account.
teela: is that so?
teela: i thank you very much for that info
teela: and i wonder why epoch has anything to do with my site, my company, when i have no say in this account
teela: wouldnt epoch for a domain search, a company search, anything?
teela: or just take reillys word to set it up?
Jason Shepard: That would probably be better answered by your account rep.
teela: thank you for your help