This didn't start as a test but, I decided to make it one.
I went to logon to an account that I have not used in over a year. So, I forgot the password. I clicked, forgot password and it told me it was sending a new password to an email address that I no longer have access to. So, I called them and sent an email following instructions to the letter. I did this yesterday just before noon and still have heard nothing. I would expect no more than 48 hours.
Let's see if and when I gain access to the account.