epassporte

[terry]

With all the news about PayPal I figured I would look into alternatives. A few of the sponsors I am promoting have switch to epassporte so I figured I would to... did you know they charge your credit card when you sign up?

I emailed them to find out what was up because I really dont want to have to dish out money in order to use their service, I'll save the cash and keep putting my checks in the bank.

Anyway, here is the reply I received from them:

Dear Cardholder,

Please find below the information you requested:

The load fee is standard for all customers and is not negotiable.

FEES OF EPASSPORTE PERSONAL ACCOUNT

Virtual Card Activation Fee FREE

Load/Reload Fee $5 per $100 or portion thereof


Thank you for using ePassporte.

Regards,

Dreana
ePassporte Cardholder Services
cs@epassporte.com
Toll-Free from US: 1-877-388-1332
International and US: 1-310-301-2001

... I like that line.. Thank you for using ePassporte - HAHAHA I don't think so!

Terry

[Surfn]

I have no problems with epassporte. It works much better than waiting for a check to arrive then finding time to deposit it. :D

[Greenguy]

Too bad there's a $500 cap on it & you can't wire money to & from your normal bank account.

Jim's busy today, or else he'd be here sharing more of his horror stories.

[Surfn]

GG

I move my monies within 24 hours of deposit. Leaving an average balance of $200.00

[Greenguy]

How do you move it?

[Surfn]

I use the electron card at my local ATM.

[Greenguy]

So were back to what I said - it'd be nice to transfer money to & from your personal bank account :)

[swedguy]

Originally posted by terry
did you know they charge your credit card when you sign up?

It's only a pending charge.

https://www.epassporte.com/secure/epassporte.cgi?req=faq#newq3.2

[Dr Bizzaro]

I love it. Flash cash signed me up for it and just deducted the charge from what they owed me one pay period. Sine then a lot of my sponsors started using it. I just let the money build up and take it when I need it. When I need to buy something or need quick cash. (For instance I just took out cash fir the webmaster party this weekend.)

I also send people money with it and pay for things online. The only time I am charged is when I send someone money and it's only like $.25 or something. I like it way better then Paypal.

I would like to be able to transfer funds right to my bank though.

[Rand]

Hello Board....

First time here. But I'm no newbie. For those of you who may not know me or have been under a rock for the last 7 years, my name is Rand and I'm with Epoch / Paycom / ePassporte.

So, Terry, the load fees quoted to you are correct for a personal account that you obtain yourself, but, you can get one from a sponsor without loading anything at all and therefore have no load costs. ;-) - Or depending on your needs, a business account has no load fees either and is funded via wire transfer instead of by credit card. There are ways to make ePassporte work for you.

Swedguy, you are correct. Thanks for pointing out the right info.

Greenguy - Nice board. I'll be back. And, if you need more than a $500 cap on transfers we can accommodate that. The $500 cap is a default and can be raised. CS@epassporte.com can tell you how. It's simple.


Dr Bizzaro, be careful what you ask for, you might just get it. |shake|


I'll hang for a bit in case you guys have more questions.



http://www.epochsystems.com/images/rockbanner_120x60.gif (http://www.epochsystems.com/sales)

[Rand]

[QUOTE]Originally posted by Rand
[B]Hello Board....

First time here. But I'm no newbie. For those of you who may not know me or have been under a rock for the last 7 years, my name is Rand and I'm with Epoch / Paycom / ePassporte.

So, Terry, the load fees quoted to you are correct for a personal account that you obtain yourself, but, you can get one from a sponsor without loading anything at all and therefore have no load costs. ;-) - Or depending on your needs, a business account has no load fees either and is funded via wire transfer instead of by credit card. There are ways to make ePassporte work for you.

Swedguy, you are correct. Thanks for pointing out the right info.

Greenguy - Nice board. I'll be back. And, if you need more than a $500 cap on transfers we can accommodate that. The $500 cap is a default and can be raised. CS@epassporte.com can tell you how. It's simple.


Dr Bizzaro, be careful what you ask for, you might just get it. |shake|


I'll hang for a bit in case you guys have more questions.

[Greenguy]

Rand - 1st off, nice to see you here on the board :)

2nd, like I stated above, if Jim was not offline today, you'd be getting an earful. He's jumped thru all the hoops & still has a $500 cap. I'm sure he'll post everything once again when he gets back online.

As far as the overall concept of ePassporte, I am happy with it, but the transfers to & from our personal bank accounts were on of the things that were "comming soon" when you released this back in Jan 03 - that's my major problem with it.

[kristian]

Welcome to the board, Rand. I believe you came to the Flash Cash board when they started with instant payments.

I like EP and it's a feature I look for when I signup with a new sponsor (since I'd rather not chance checks getting to me in the uk), but I also second Greenguy's comments. I'm very curious indeed as to why you still haven't integrated wire transfer. You're losing out on massive financial transfers, so it surely can't be "executive decision" which is holding you back.

Can you give any indication at all as to when you might integrate transfers?

[Keyser Soze]

Originally posted by Greenguy
Too bad there's a $500 cap on it & you can't wire money to & from your normal bank account.

Jim's busy today, or else he'd be here sharing more of his horror stories.

Let me fill in for Jim.
" I like Epassporte but they´ve promised for a year+ that they would add the option to transfer money to your bank account and I am still waiting."


With that said I haven´t heard any "HORROR" stories from Jim about Epassporte only complaint I heard from him was about the option to transfer to ones own bank account. I love Epassporte I´ve used it for 11 months and 22 days and never had a problem.
I got my account thru ARS and paid the $40 for an account and a Electron card. In a few days I have to pay the same $40 fee again and its with a smile on my face I do it. As an webmaster located in Europe they saved me a lot of headaches.

[Opti]

Originally posted by Rand
[QUOTE]Originally posted by Rand
[B]I'll hang for a bit in case you guys have more questions.

Hi Rand,

Is there an easy way to have a third party pay money to my epassporte account with a CC without them having to register for their own account and go through the CC confirmation routine?

Opti

[Jim]

Rand
When my mother passed away, I tried to increase my limit. I filled out the EpassPorte forms to do this 3 times and spoke to you and others. Everytime I faxed this (sensitive) information to EpassPorte, I was later told, "we didn't get it, could you send it again?". I really wanted to use EpassPorte during that time. But, with your people losing faxed copies of my SSN, driver's license and other sensitive material, I lost all confidence in the people behind your product.

We have been hearing for well over a year that the ability to transfer funds directly to our bank accounts was "coming soon". And now, I can transfer money using my cell phone. Tell me, what possible use would anyone have for transferring money using their cell phone?

There are a lot of people that are using EpassPorte because I told them it was the greatest new product since sliced bread. For those people, all I can say, I'm sorry...I was wrong.

Surfn
For you, being able to take a few hundred out with your Electron card may be fine. But, I have a friend that started getting paid through EpassPorte by every sponsor he could a while back. He made much more than $500/day. And, every day to get his money, he had to go to an atm and withdrawal $500. See, he went through the same thing I did trying to get the limit raised. The ability to withdrawal $500/day from an atm was anything but convenient. He now gets paid by checks.

[terry]

So there I have it. Good stories, bad stories. I just know that I dont agree with the fee to open an account.. not that Im a cheap bastard or anything (I am) but thats not the point.

I agree with GG&J on this one and I will not use, nor will I refer anyone to it until either of them approve of it, that I promise.

Thanks for your reply Rand.

Terry

[Jim]

Don't get me wrong...I have no real horror stories other than trying to get my limit raised at a very difficult time in my life to no avail.

And, I still do use it frequently but with a lot less money than I wanted to. My limit is still $500 even though I have faxed all the sensitive information required 3 times. That information must be floating around someplace :)

EpassPorte is good...my only problem is it could have been great. But hey...at least if I want to send money through my cell phone for some reason I can't quite come up with, I can :)

[Surfn]

Jim

Since I have taken advantage of epassporte with several sponsors I usually have more than 500 per day deposits too. It would be nice ( we are in agreement here) to use their interface to transfer funds to my banks. :)

[Trax]

which sponsor can create me an account?
I have not yet managed to signup which is ridiculous

their stupid verification is a joke
i cant check my charges online ....

[kristian]

Flash Cash will sort it out for you.

[taboo_gal]

My issue with ePassporte was it took us a solid 3 months to get set up. I would have wished for that to be completed within a month, but with any new process, it has to be perfected.

Rand, where are ya with the answers? We would also like to know what timeframe you have in mind when you say that the ability to transfer money to our bank accounts is "coming soon".

What do we tell our affiliates when they begin asking us how to raise their cap? How long does it actually take? How long should it take? Does it ever actually happen?

Thanks in advance for the response.

**Hi, all, btw! Intro post is on its way! :)**

[Jim]

Welcome to GreenguyandJim, taboo_gal
|waves|

I would really like to think that my experience with getting my limit raised was isolated. I know some people that have had it successfully done.

As I said, epassporte is a very good product. But, with some work, it could be great.

[becky]

Setting up epassporte was a very trying experience for us. I think there may have been just a couple of weeks where we didn't have some sort of problem getting money paid to webmasters. But things finally seem to be settling down a bit. I guess my biggest beef was the system was no where near ready when launched and I feel like we did too much beta testing. At least we didn't catch a lot of crap from webmasters over it :)

[taboo_gal]

Hi, Jim! Thanks for the welcome.

It is a good service. I agree, though, that it could be better. All new things have a process to iron out and I totally understand that. We live with it everyday. :)

It would be nice, though, to have reassurance from them that issues such as yours are very rare and isolated. Knowing that there is a process in place to prevent such, to handle it promptly upon receipt or resolve mistakes quickly would certainly make one using and promoting their service rest easier.

[Mikey 219]

i submitted a form on the epassporte site months ago and havent heard jack squat back ...|banghead|

[lassiter]

As a paysite owner using Epoch/Paycom, I have some issues with ePassporte.

Mainly, Epoch/Paycom is diverting signups whose CC is already blacklisted to allow signups via ePassporte. Problem is, I have no ePassporte account and so I am not paid for those signups to my sites, and Paycom gets to keep all the money.

Paycom is essentially forcing me to open a business account with their privately-owned bank, ePassporte, ($100 minimum balance required, no less!). And even when I do get paid for those signups, well, as people have pointed out, I can only use that money for other ePassporte transactions - I can't transfer it into my company bank account.

No, I cannot opt out of Paycom's practice of sending CC fraudsters to ePassporte and giving them unpaid access to my sites, I can't get the $100 minimum payment just to open an account waived, and I can't transfer those payouts anywhere.

I don't think I should be required to help capitalize Epoch's private banking venture as a condition of having my Visa and MC transactions handled by them. Oh, did I mention they still will take the 15% off the top? Of course they will, while earning interest on my mandatory $100 payment.

To add to my processor woes this month, iBill was insisting on charging my $750 for Visa registration renewal even though my account with them has been closed for a year and a half. Finally got that one straightened out, I hope.

Are there any IPSPs left anywhere that have a freakin' shred of honesty and integrity in their dealings with webmasters? Or are we stuck with incompetence, extortionate scams, and hostility to the clients who presumably make them their $$$? |pissed|

[becky]

lassiter - I know of an up and coming ipsp that we are using with our content partner for CHAMPS. If you are interested, hit me up on icq - 85868511.

[Rand]

Originally posted by Greenguy
Rand - 1st off, nice to see you here on the board :)

2nd, like I stated above, if Jim was not offline today, you'd be getting an earful. He's jumped thru all the hoops & still has a $500 cap. I'm sure he'll post everything once again when he gets back online.

As far as the overall concept of ePassporte, I am happy with it, but the transfers to & from our personal bank accounts were on of the things that were "comming soon" when you released this back in Jan 03 - that's my major problem with it.

Thanks man, I'm here to help if I can and try to have a good time doing it.

Have Jim contact me directly with the details and I'll find out what happened. It really is a simple thing to get the defualt raised.

As for being able to move funds to or from a bank account, soon is a relative term. |firstdown . However, soon really is soon now. Get ready to be happy VERY soon. I'll bring good news to your board in a matter of a few days.

[Jim]

Rand, I did contact you directly. Along with Clay and several others. You wrote to me and asked if I my limit had been raised yet and I said no. That was the end of our conversation.

It seems as if you glossed over an awful lot of information within this thread. I understand you are a busy man. Damn, we are all busy. But, your answer is very telling when it comes to epassporte's all around customer care.

[Rand]

Originally posted by Jim
Rand
When my mother passed away, I tried to increase my limit. I filled out the EpassPorte forms to do this 3 times and spoke to you and others. Everytime I faxed this (sensitive) information to EpassPorte, I was later told, "we didn't get it, could you send it again?". I really wanted to use EpassPorte during that time. But, with your people losing faxed copies of my SSN, driver's license and other sensitive material, I lost all confidence in the people behind your product.

I remember when this was happening. I think you may have cc'd me on something. When CS was telling you that you that we did not receive it, that's what it means. We can't lose something we never received. Of course we would want to help you in anyway that we could, under any circumstances, but especially in that situation. I think it's unfair to say that due to that particular situation that you lost "all confidence". I'm not saying mistakes can't happen. Anytime people are invloved, mistakes can happen. But, ePassporte is a service organization and there is no incentive for them not to provide you with the best service that they can within their rules. If you had a bad experience, I'm sorry that you did. But that does not reflect on the whole product.


We have been hearing for well over a year that the ability to transfer funds directly to our bank accounts was "coming soon". And now, I can transfer money using my cell phone. Tell me, what possible use would anyone have for transferring money using their cell phone?

As for transferring money to your bank account, see my post to GreenGuy. That's all I'm saying about that right now. As for being able to move money from your cell phone.... you could check your balance at any time without having to be online or find an ATM, you could transfer money to any other account from anywhere... to your kids, your bookie, your babysitter, whomever... I mean... it's just an added flexibility. What you do with it is up to you. You could send money to friend in need anywhere in the world without getting out of bed.


There are a lot of people that are using EpassPorte because I told them it was the greatest new product since sliced bread. For those people, all I can say, I'm sorry...I was wrong.

No you weren't wrong so no apology necessary. You had an experience that didn't go as smoothly as it should have and seem to have got a bad taste in your mouth, but that's curable. There are a LOT of benefits to ePassporte and you know it as much or more than most.


Surfn
For you, being able to take a few hundred out with your Electron card may be fine. But, I have a friend that started getting paid through EpassPorte by every sponsor he could a while back. He made much more than $500/day. And, every day to get his money, he had to go to an atm and withdrawal $500. See, he went through the same thing I did trying to get the limit raised. The ability to withdrawal $500/day from an atm was anything but convenient. He now gets paid by checks.

If you think about it, there had to be a damn good reason to have any kind of limitations / parameters on a brand new product being launched into an industry known for, shall we say less than honoralble practices. Enough said about that. Being able to move money from eP to your bank account is huge and requires a lot of work and planning to make it right. See my post above and hold your breath. No kidding.

[Rand]

Originally posted by Jim
Rand, I did contact you directly. Along with Clay and several others. You wrote to me and asked if I my limit had been raised yet and I said no. That was the end of our conversation.

It seems as if you glossed over an awful lot of information within this thread. I understand you are a busy man. Damn, we are all busy. But, your answer is very telling when it comes to epassporte's all around customer care.

Jim, you're right. I'm a busy man. I was busy writing that long reply to you while you posted this. I'm going through this thread and spending some time on your board to help. I just got here man, give me a break!

Lassiter, I'm getting to your comments.

[Rand]

Originally posted by kristian
Welcome to the board, Rand. I believe you came to the Flash Cash board when they started with instant payments.

... it surely can't be "executive decision" which is holding you back.

Can you give any indication at all as to when you might integrate transfers?


Indication: Soon. Very soon. Get ready to be happy.

[Jim]

I apologize Rand for jumping the gun. I'll be leaving shortly but will take a look either later or tomorrow morning.

[Rand]

Originally posted by Trax
which sponsor can create me an account?
I have not yet managed to signup which is ridiculous

their stupid verification is a joke
i cant check my charges online ....


Verification is not a joke. It's about stopping fraud.

Sounds like you're trying to do eP Verify. If you are in the U.S. and can not check your pending charges online, then you shoud call your bank and they can tell you. If you are not in the U.S. then you may indeed have problems with currency conversion. There are other ways to verify. VBV (Verified by Visa) being the best. Write to me directly with your specifics and I'll tell you what you need to do. Rand @ Paycom.net

[Rand]

Originally posted by Jim
I apologize Rand for jumping the gun. I'll be leaving shortly but will take a look either later or tomorrow morning.

No worries. No harm. No foul. |shake|

I think I have less than 10 posts on this board so far. Workin' on it.

I'm gonna be off the grid soon until Monday, but I'll be checking in next week.

[Rand]

Originally posted by taboo_gal

Rand,

What do we tell our affiliates when they begin asking us how to raise their cap? How long does it actually take? How long should it take? Does it ever actually happen?

Thanks in advance for the response.



Affiliates will probalby need to have a verified account in order to increase their withdrawal amount. That could be done by adding a verifiable load card to their account, or perhaps by submitting identification papers. The time to increase the cap should not take more than a few days. And yes, it does actually happen.

[taboo_gal]

Rand:

Thanks for replying.

I like ePassporte. I understand ironing out new processes. I even understand delays in development. What I do not understand is the evasiveness and the defensiveness in your replies. That is so not consistent with the service I received from Amparo. Yes, the process was longer than what I wanted it to be, but she never came across like this.

[lassiter]

Originally posted by taboo_gal
Rand:

Thanks for replying.

I like ePassporte. I understand ironing out new processes. I even understand delays in development. What I do not understand is the evasiveness and the defensiveness in your replies. That is so not consistent with the service I received from Amparo. Yes, the process was longer than what I wanted it to be, but she never came across like this.

Well, heck, even Amparo doesn't return my calls these days. |huh

[taboo_gal]

Originally posted by lassiter
Well, heck, even Amparo doesn't return my calls these days. |huh

Never said she's the most punctual on getting back with me. As I mentioned before, it took us sometime to get set up. What I am saying is that her personality and attitude is (or was on my experience) much better than what we are getting here today. :)

[Rand]

Originally posted by taboo_gal
Rand:

Thanks for replying.

I like ePassporte. I understand ironing out new processes. I even understand delays in development. What I do not understand is the evasiveness and the defensiveness in your replies. That is so not consistent with the service I received from Amparo. Yes, the process was longer than what I wanted it to be, but she never came across like this.

Amparo is great! She makes herself totally available to her clients at all times.

I know I'm pretty direct and matter-of-fact, but I don't think I'm evasive or defensive at all. I agree I may be defending ePassporte, but, a lot of people simply misrepresent it on these boards and I'm simply trying to correct the misunderstandings. If we ever meet you'll find I'm totally a nice guy. Really! ;-)

[Rand]

Originally posted by Mikey 219
i submitted a form on the epassporte site months ago and havent heard jack squat back ...|banghead|


Mikey 219,

We found that the form on the site stopped working correctly for a while. It has been fixed. We had no way to know what had been submitted during that time. I hope you'll try again or contact me directly, or write to sales@paycom.net. Me, Amparo, John Thorpe, or Kimmy Kim can help you with whatever you need.

[Amparo]

Originally posted by lassiter
Well, heck, even Amparo doesn't return my calls these days. |huh

Hello lassiter,

Please do not hesitate to contact me anytime via my cell at 310/384-6891. I will return your call as soon as possible.

taboo_gal,

If you are having any problems please contact me directly at
310/577-2439 or my cell 310/384-6891.

Everyone have a wonderful weekend and I look forward to speaking to you.

Amparo

[gecko]

epassporte is a great service

with anything new there is always teething problems - at least we are seeing senior staff posting and trying to sort any problems we may have.

peace

[Rand]

Originally posted by lassiter
As a paysite owner using Epoch/Paycom, I have some issues with ePassporte.

Mainly, Epoch/Paycom is diverting signups whose CC is already blacklisted to allow signups via ePassporte. Problem is, I have no ePassporte account and so I am not paid for those signups to my sites, and Paycom gets to keep all the money.

Lassiter, if you are using FlexPost for your transactions, you have complete control of your response handler, which means what happens after the tran hit's our gateway. You control what happens with an approved tran or a declined one. Anyone who does not have a default set up for a decline is offered an ePassporte alternative. These are sales that would otherwise fall on the floor. As sales begin to take place that would have otherwise just been lost, you build a balance in an ePassporte business account. It's free money. Paycom doesn't have it, Epassporte does and they just wait for you to claim it. To get it, all you do is open an account and you have full access to it.


Paycom is essentially forcing me to open a business account with their privately-owned bank, ePassporte, ($100 minimum balance required, no less!). And even when I do get paid for those signups, well, as people have pointed out, I can only use that money for other ePassporte transactions - I can't transfer it into my company bank account.

Paycom doesn't own any banks. I wish we did.

True, you need to open an ePassporte account to claim your balance, but once you do, you are not limited to using that money for ePassporte transactions. You can withdraw the money at any ATM, and very soon, you'll be able to move it to your own bank account (if you have a U.S. account).


No, I cannot opt out of Paycom's practice of sending CC fraudsters to ePassporte and giving them unpaid access to my sites, I can't get the $100 minimum payment just to open an account waived, and I can't transfer those payouts anywhere.


You *can* opt out by opting to send your declines somewhere else through the FlexPost interface. It really is that easy. You can't waive the set-up cost (which is reasonable if you have a good sum in your account) because we have to receive a wire from you to activate the account. It meets the know-your-customer rules for Visa. Transfers? Well... stand by.....


Oh, did I mention they still will take the 15% off the top? Of course they will, while earning interest on my mandatory $100 payment.


Paycom gets paid for approved transactions. That's not any different for ePassporte than it is for any other Visa so I'm not sure what your point is. The mandatory $100 payment you speak of will go toward opening your account and the balance that is left is yours to do with as you please.



To add to my processor woes this month, iBill was insisting on charging my $750 for Visa registration renewal even though my account with them has been closed for a year and a half. Finally got that one straightened out, I hope.

Are there any IPSPs left anywhere that have a freakin' shred of honesty and integrity in their dealings with webmasters? Or are we stuck with incompetence, extortionate scams, and hostility to the clients who presumably make them their $$$? |pissed|

I think you simply had a few misunderstandings Lassiter. I have worked for Epoch since 1998 and the men who built this company are honest guys who will go so far as to lose money to remain honest. I'm not going to go into details here but a lot of people in this biz know exactly what I'm talking about. And I personally wouldn't be here if I though for one moment that the partners of Paycom were dishonest men. I'm too young and too good looking to go to jail.

I hope this helps. I'm leaving to go camping now. Will be back around on Monday. Hope everyone has a great weekend.

[Opti]

Rand: did you miss my question about taking thrid party CC payments with a personal account?

Also... I emailled cs@eppassporte at the time I posted that question a couple of days ago asking if I could have my withdrawl limit raised.. (which is only $300 btw). This is not my first attempt to ask for it to be raised. No reply as yet...

I wonder if it is actually possible to get a limit raised or if its really only a myth.. I know several other Aussies who have tried, failed and given up on the idea of using epassporte for receiving larger payments.

I don't care if it doesnt happen fast.... and I dont even mind some inconvenience to ensure any of my money that you are holding is safe.. but it appears it really just is not possible to get a reasonable withdrawl limit with eppassporte... I know lots of people that havent been able to get their limit raised... maybe success stories shut up... but I dont know Anyone that has a sucessfully got a limit they wanted.

Has anyone reading got $1000 or more as a daily withdrawl limit on their personal account? Anyone? Anyone with a higher limit than 500 even?

[Jim]

Originally posted by Rand
I remember when this was happening. I think you may have cc'd me on something. When CS was telling you that you that we did not receive it, that's what it means. We can't lose something we never received. Of course we would want to help you in anyway that we could, under any circumstances, but especially in that situation. I think it's unfair to say that due to that particular situation that you lost "all confidence". I'm not saying mistakes can't happen. Anytime people are invloved, mistakes can happen. But, ePassporte is a service organization and there is no incentive for them not to provide you with the best service that they can within their rules. If you had a bad experience, I'm sorry that you did. But that does not reflect on the whole product.



Rand
I am surely not the first person to complain about your customer service. I cc'ed you and a few others because after faxing this sensitive information 3 times, I thought that was enough. So, when my fax machine says that cs received the fax and cs says they didn't, where do you suppose it went...3 times???

And, I really have to disagree about my expierience with epassporte's cs. If you have a weak customer service behind a product, how can that not reflect on the product as a whole?

Back then was a bad time for this to happen. But I did try before my mother passed away. Still, to no avail. I remember you calling me to let me know that my limit was indeed raised. And yet, it was not.

[Surfn]

Hi taboo_gal |waves| welcome to the board :)

Did we meet in Vegas?

[gecko]

Looking foward to hearing the answer to ..

"I wonder if it is actually possible to get a limit raised or if its really only a myth.."


|peace|

[taboo_gal]

Originally posted by Surfn
Hi taboo_gal |waves| welcome to the board :)

Did we meet in Vegas?

Hiya! Thanks for the welcome.

I am not sure if we did or not. You know how those shows are....generally, it takes a face and a few mins of refresher to be certain. :)

[taboo_gal]

Originally posted by Amparo
taboo_gal,

If you are having any problems please contact me directly at
310/577-2439 or my cell 310/384-6891.


Actually, since we've gotten set up, we're in good shape.

Thanks, Amparo.

And, Rand...I'm sure you're not so bad. Being in customer service myself, I take attitude very seriously. Just seems as though we have different approaches. :)

[AcidMaX]

So it's been a few days Rand, where is the bank transfer feature? :)

[Rand]

Originally posted by Jim
Rand
I remember you calling me to let me know that my limit was indeed raised. And yet, it was not.

Jim,

I looked further into this and I beleive I know what happened.

What is your ePassporte account name? Post here or drop me an email if you prefer. Rand @ Paycom.net.

I want to see if my theory is correct and get you straightened out.

[Rand]

Originally posted by AcidMaX
So it's been a few days Rand, where is the bank transfer feature? :)




Tick tock. tick tock. tick tock...........


|jackinthe |jackinthe |jackinthe

[lassiter]

Originally posted by Amparo
Hello lassiter,

Please do not hesitate to contact me anytime via my cell at 310/384-6891. I will return your call as soon as possible.



Hi Amparo. Nice to see you here.

You probably don't know me by my "nom de porn" but I head Parvati Ventures Inc. - we operate the paysites austingirlz.com, femdom247.com, and ladyravenia.com.

I'll be happy to call you again to discuss this, but you were going to get back to me over 2 weeks ago about either opting out of ePassporte for customer transactions altogether, or (preferably) getting paid by check for those sales, the same as any other customer transaction. I never heard back from you.

The main issue for me is, it makes no sense whatsoever to force me to be paid via ePassporte for signups, since Epoch/Paycom IS ePassporte. This is like saying you can only pay me by credit card for CC signups, or you can only pay me by electronic check for check signups. That just seems bogus on its face - what it looks like is that Epoch is looking for a way to get additional capital into its ePassporte service. Well, sorry. I have a signed and initialed agreement that says I will be paid by check for my signups. If you want to offer ePassporte as an additional method of customer payment for signups, fine, but making me pay $100 up front (that's the equivalent of 8 signups that I don't get paid for) to open an ePassporte account, and to get paid for signups in a "currency" (ePassporte) that I can't even convert into real $$$, is just utterly ridiculous, IMO.

I'd dearly love to hear a logical justification for this policy, and I imagine some other folks on this board might also.

[lassiter]

Originally posted by Rand
Lassiter, if you are using FlexPost for your transactions, you have complete control of your response handler, which means what happens after the tran hit's our gateway. You control what happens with an approved tran or a declined one. Anyone who does not have a default set up for a decline is offered an ePassporte alternative. These are sales that would otherwise fall on the floor.


Well, that's the first I heard of FlexPost. Amparo never mentioned such a thing last time we spoke, and I can't find a place to set this option anywhere on the Client Services website.



Paycom doesn't own any banks. I wish we did.

A technicality, and actually still an open question.

http://news.com.com/2100-1017-858264.html?legacy=cnet&tag=pt.rss..feed.ne_9067037

The mandatory $100 payment you speak of will go toward opening your account and the balance that is left is yours to do with as you please.

Yes, the balance that is left. Meanwhile Epoch holds on to, and earns interest on, $100 of my money as a precondition for allowing me to get paid for transactions that are legally mine. Y'all are entitled to your 15%, but to demand an additional $100 cash on top of that as a condtion for getting my money sounds like extortion. As I told Amparo, it makes no sense to force me to be paid in ePassporte currency when Epoch IS the recipient of the funds. Surely you can withdraw your own ePassporte funds and pay your clients by check as contracted for.

Anyway, I really don't wish to sound harsher than necessary. For all the problems I've had with Epoch/Paycom over the past year, y'all are total saints compared to one nasty little firm that I shall not name but which is spelled i-B-i-l-l. |skull|

[Rand]

Lassiter,

1) If you would like to see the documentation about how to integrate FlexPost into your program, send a request to support@epochsystems.com. You might also want to look at some of the other premium features that we offer at http://www.epochsystems.com/premiumfeatures/

2) Paycom does not own any banks.

3) Epoch and ePassporte are two sepearte companies. I don't know why you insist there is some sort of plot going on to earn interst on ePassporte account set up fees. If you can not afford $100 to open an account, then Epassporte may not be the solution for you.

4) Denied trans are dead unless YOU are doing something with them, which, you have the option of doing. Sending dead trans to Epassporte is a winning situation as it's money you would never otherwise realize. There are fees, yes, to open an ePassporte business account but they insure that Epassporte meets the Visa rules and the fee is modest. The fee is the same if you have no money in an account or a million dollars. I REALLY don't understand your issue.

Write to me if I can help you get an account set up. I know you'd be glad you did.

[lassiter]

Originally posted by Rand

3) Epoch and ePassporte are two sepearte companies. I don't know why you insist there is some sort of plot going on to earn interst on ePassporte account set up fees. If you can not afford $100 to open an account, then Epassporte may not be the solution for you.

Rand, why do I feel like I've just entered the twilight zone here?

Let me rephrase your statement in what seems to be a more accurate rendition from my viewpoint.

"If you cannot afford to pay whatever fees we decide to set up for you after the fact, as a precondition for getting paid for sales to your own website (in addition to the 15% we already charge you), then ____ may not be the solution for you."

Well, you're right about one thing. Epassporte is not the solution for me, and to force me to open an Epassporte account as a unilateral, arbitrary condition of getting paid for sales processed through Epoch is no solution at all. I never signed up for such an arrangement, never agreed to it. And if I'm judging your tone correctly, there appears to be a misapprehension about just whose sales these are and who is working for whom (hint - the person getting the commission is the employee, not the employer).

Denied trans are dead unless YOU are doing something with them, which, you have the option of doing.

There were no options presented to me. Funds were unilaterally withheld from me by Epoch until I phoned to enquire about the disparity. It was then, and only then, that I was told I would not receive the funds due me (only $15 at that point) unless I agreed to pay Epoch/Epassporte an extra $100 first. I see a problem here. It's curious that you do not.

Sending dead trans to Epassporte is a winning situation as it's money you would never otherwise realize.

No, sending dead trans to Epassporte when Epoch has unilaterally decided not to release funds from those transactions unless I open an Epassporte account (which, as you now claim, is a totally separate company and not part of Epoch) is a losing situation.

I might add that the transaction in question was dead for a reason - the customer was already in your fraud database for fraudulent chargebacks. These kinds of customers are just trouble, IMO, and I could probably live without 'em.

I REALLY don't understand your issue.

This is obvious. I don't understand your lack of understanding. Let me put it "country-simple" as we say in Texas:

I want and expect Epoch/Paycom to pay me for ALL transactions incurred through them, minus a mutually-contracted for commission, by check. I don't care, and it should not matter to the client, whether the customer pays Epoch via credit card, electronic check, dialer, Epassporte, or sacks of copper pennies. To withhold funds due me until I agree to open a separate account (to the tune of a hefty fee) with a separate company as a precondition of Epoch paying me funds already due me is extortion. It's not the $100 (well, it is, too - like I said that's 8 signups I don't get paid for). It's the unilateral, arbitrary, nonsensical, and backhanded way it's being implemented. That, and the failure to straightforwardly respond to my questions.

Let me ask you one more time - WHY is Epoch refusing to pay me via check for transactions THEY chose to handle via EPassporte? Why am I not forced to accept payment from Epoch by credit card, since the customer paid Epoch by CC? If this is a regulatory issue, please cite chapter and verse. Otherwise, Rand, the burden is on Epoch to make their case.

I don't appreciate this "if you can't afford it you shouldn't be doing it" attitude one damn bit. I already pay Epoch 15% of all transactions. That's not what this issue is about.

Write to me if I can help you get an account set up. I know you'd be glad you did.

I'm breathing slowly, and counting to 10. No, 20. |banghead|

[Rand]

Let me ask you one more time - WHY is Epoch refusing to pay me via check for transactions THEY chose to handle via EPassporte? Why am I not forced to accept payment from Epoch by credit card, since the customer paid Epoch by CC

Epoch doesn't make payments via credit card.

Regardless, I am not going to explain this any further. I can't force ePassporte to pay you, but I can put a stop to your complaint.

Since you do not want your denied transactions going anywhere, as of today they won't. I've asked tech to do nothing with your denials. Epoch is going to cut you a check (you've doubled your money by the way) for the funds collected on your denied trans via ePassporte. No further Epassporte transactions will ever take place on your account.

Good luck to you in all of your future ventures.

[Surfn]

Rand

I can understand what lassiter is saying and I agree with with him. You have not explain any of your position. Just stated and reiterated it without reason.

I find you last post extremely rude and hostile, to wit, I am now considering closing my epassporte account.

[lassiter]

Originally posted by Rand

(Let me ask you one more time - WHY is Epoch refusing to pay me via check for transactions THEY chose to handle via EPassporte? Why am I not forced to accept payment from Epoch by credit card, since the customer paid Epoch by CC?)

Epoch doesn't make payments via credit card.

Which is not in any way an actual answer to my question, but, well...

Regardless, I am not going to explain this any further.

Wow, ok. Why not? Am I asking Questions That Should Not Be Asked or something?

Epoch is going to cut you a check (you've doubled your money by the way) for the funds collected on your denied trans via ePassporte.



Which is exactly what I was suggesting should be done all along, but as a matter of standard Epoch policy, not as a fit of pique.

No further Epassporte transactions will ever take place on your account.

Well, as I clearly stated elsewhere, my preferred solution would have been for Epoch simply to pay clients by check for all transactions incurred, regardless of how Epoch chose to do the customer side of the transactions. But if this is in fact the most professional way that Epoch can muster to resolve the situation, then, geez, ok, that will be perfectly fine. Thank you.

[Rand]

Originally posted by Surfn
Rand

I can understand what lassiter is saying and I agree with with him. You have not explain any of your position. Just stated and reiterated it without reason.





Let me just chalk this up to maybe I'm way to close to the subject and truly do not understand the question. I've spent more of my time here on this board answering questions than I typically do on any industry forum.

I'll attempt to answer what I think you must be asking. If I miss the point, you can ask again.

If the question is, why do transactions go to Epassporte upon denials, the answer is as follows.

Epoch offers it's clients as much flexibility as possible while remaining within all card association rules. A new client can set up sites for processing with a simple link to a join form, or through a sophisticated integration (FlexPost) which allows for maximum flexibility during a transaction. If a transaction is approved, then A, B, and C happen. But, if a transaction is declined, then what? If a client has integrated FlexPost, they have full control of their response handler. Some clients send their denied transactions to MPA2, or another IPSP, or an ACH form, or to ePassporte, or to a dialer, or do nothing. With Flexpost, the client decides what happens. IF the client is using a "standard" join form process (in other words, no integration), a denied transaction may first go to an ACH form (if it's a U.S. tran) and then to an alternative ePassporte form. Epassporte is used only as a last ditch effort as an alternative way to get a sale when all else fails. However, a percentage of those people wanting to get to your site will go through the process. At this point, the transaction becomes an ePassporte transaction processed by Epoch. The proceeds of that sale go into an Epassporte account on behalf of the client. Generally, unless you are a large volume client, it takes some time for that balance to reach anything significant. However, it is found money.

This process is in place to increase your sales. It works due to an agreement between Epoch and ePassporte. An Epoch client can, if they wanted to for whatever reason, opt out of this process by integrating FlexPost and handling their own denials in any way they wish.

To collect the funds accumulated by these otherwise denied orders, an Epoch client must open an Epassporte business account to gain access to the money processed though Epassporte. To do so, a wire transfer of funds must be sent to Epassporte to meet Visa's "know your customer" rules. Epassporte has fees to set up a business account which total somewhere under $100. Once an account is established, however, a business account holder becomes able to issue accounts of their own which is why the are so popular among sponsor programs wishing to pay affiliates. Funds in an Epassporte business account may be withdrawn at any ATM, transferred to other Epassporte account holders, or used to shop online (with the Virtual Visa) or around town with the Electron card.



If the question is why can't those funds be paid out by check by Epoch, the answer is as follows.

Epoch and Epassporte are separate companies, although, Epoch built the technology for their online processing and Epoch has an obvious interest in Epassporte. The funds collected by Epassporte and processed by Epoch remain in an Epassporte account. Epoch does not cut checks for Epassporte. Epoch get's paid the typical transaction fee for processing the sale, and the balance of funds goes into an Epassporte account until claimed by the client.

The set up fee for an Epassporte account is paid to Epassporte, not Epoch and, again, is designed to meet card association rules. Epassporte is business too. They charge for their services. Understandable since they make money from fees, mostly transaction fees and account origination fees, as they are not a credit card which makes money from interest.


I hope this helps clear things up.

[lassiter]

Originally posted by Rand

The set up fee for an Epassporte account is paid to Epassporte, not Epoch and, again, is designed to meet card association rules. Epassporte is business too. They charge for their services. Understandable since they make money from fees, mostly transaction fees and account origination fees, as they are not a credit card which makes money from interest.


I hope this helps clear things up.

Rand, I don't really want to belabor points that may be moot for me, but for the record and the benefit of others here:

If Epoch is shunting off my failed signups to the "separate company" Epassporte, and Epassporte is taking a fee from someone (presumably from the receiver, if this is the same as PayPal's model) then where does Epoch even come into the picture to take its 15% of the gross for that non-Epoch signup? PayPal, for example, only charges a 3% transaction fee for receiving payments.

What happens if I set up a business account with Epassporte, and offer it directly on my tour's join page as an alternative to paying Epoch by CC or check? I get exactly the same result (a signup and payment via Epassporte), but I'm no longer paying Epoch an additional 15% off the top. Sounds like a better deal than letting Epoch shunt the sales off to Epassporte while still taking a cut that isn't theirs.

What is the processing fee for receiving payments via Epassporte directly? I guess if it's still 15% then its the same either way (though it's hardly competitive with PayPal's 3%), and these comments are irrelevant, but I am curious.

[rickmercer]

for your thoughtful and insightful questions.

I am getting pressured by epoch to sign up for a business account w epassporte as well and have not been getting straight answers.

This thread has been extremely illuminating and your questions in particular mirror mine.

Thanks again and to rand for his answers thus far.

My fundamental question is how do I get the money.

[taboo_gal]

Very thorough explanation, Rand. I think you and Lassiter would have been saved some frustration if that was given in the beginning. :)

And, since epassporte has seen fit to cut a check to Lassiter for those funds, could that not be instituted as a standard practice for those who do not wish to open an epassporte account? It may serve to save time, trouble and frustration in the future.

[Rand]

Originally posted by lassiter

If Epoch is shunting off my failed signups to the "separate company" Epassporte, and Epassporte is taking a fee from someone (presumably from the receiver, if this is the same as PayPal's model) then where does Epoch even come into the picture to take its 15% of the gross for that non-Epoch signup? PayPal, for example, only charges a 3% transaction fee for receiving payments.

Epoch is the payment gateway, as we are for anyone under our IPSP agreement or using us as a gateway to their own merchant account. Epoch charges a fee for it's services.

It seems like I'm stating the obvious here, but, PayPal does not allow adult transactions (MCC 5967) which are considered by Visa as high risk. In the eyes of the banking institutions, if one transaction is a 5967 tran, ALL of the trans processed to that merchant account are considered high risk. Which is why they got out of the business of adult and why they charge a much lower fee. Their risk, their parameters, the rules they must abide by are very different. [/B][/QUOTE]

What happens if I set up a business account with Epassporte, and offer it directly on my tour's join page as an alternative to paying Epoch by CC or check? I get exactly the same result (a signup and payment via Epassporte), but I'm no longer paying Epoch an additional 15% off the top. Sounds like a better deal than letting Epoch shunt the sales off to Epassporte while still taking a cut that isn't theirs.

Did you say something earlier about the twilight zone???

Epassporte is a payment mechanism and a Visa product. They are not an IPSP. They do not approve or decline transactions. That's Epoch's role in the process. No other IPSP, at this time, has any agreement with Epassporte.


What is the processing fee for receiving payments via Epassporte directly? I guess if it's still 15% then its the same either way (though it's hardly competitive with PayPal's 3%), and these comments are irrelevant, but I am curious.

You cannot compare rates of Epoch / Epassporte / PayPal. They are not like entities in terms of their place in the markets.

If you want a PayPal "type" of alternative to sell goods / services directly with ePassporte, they offer something called ePpurchase. You would need to contact someone in sales for a rate.

However, if you have funds in an Epassporte business account that you want to "cash out", you simply pay whatever ATM fee your local bank charges to withdraw the money, or, for large sums of money you could have it wired from your business account. The way that most people use a business account is simply moving money to affilates at a cost of $2 per push, regardless of the amount. There are no percentage costs. A personal accoun holer can transfer money to any other Epassporte account holder at 25 cents per push (up to 5 per day).

[lassiter]

Originally posted by Rand

Did you say something earlier about the twilight zone???

Epassporte is a payment mechanism and a Visa product. They are not an IPSP. They do not approve or decline transactions. That's Epoch's role in the process. No other IPSP, at this time, has any agreement with Epassporte.

Well, obviously. My point being that if I receive virtual cash via Epassporte for a paysite signup, there's nothing to approve or decline. Yes, I'd be responsible for setting up username and password and keeping track of member expiration, but I do know how to operate .htaccess and .htpasswd scripts. . ;)


If you want a PayPal "type" of alternative to sell goods / services directly with ePassporte, they offer something called ePpurchase. You would need to contact someone in sales for a rate.


That's what I needed to know. Thank you.

[Rand]

Originally posted by taboo_gal
...since epassporte has seen fit to cut a check to Lassiter for those funds, could that not be instituted as a standard practice for those who do not wish to open an epassporte account? It may serve to save time, trouble and frustration in the future.

taboo_gal,

Epassporte did not cut a check to Lassiter. Epoch did. The amount of money in question was a lot less than the cost of me going back and forth with him about it. The degree of confusion about Epassporte has amazed me. That is certainly what I've learned from this thread.

If you do not want to have Epassporte attempt to collect otherwise lost sales on your behalf, you must have a response handler in place for your declined transactions. Otherwise, Epoch will by defualt attempt to offer your customers any avaialbe alternative to capture the sale from your hard earned traffic. This includes, as a final attempt, offering Epassporte as an means of payment. As an option opposed to nothing less than a complete loss, it's probably a good idea to see what might happen.

Lassiter claims he never agreed to this arrangement. In fact, he did. I pulled his signed processing agreement and Exhibit F states the following:

EXHIBIT F - EPASSPORTE PROCESSING

1. ePassporte Transactions: Client wishes to accept transactions on ePassporte Visa Cards:

(a) Service Provider shall make all payments due to Client on Customer Charges completed with ePassporte Visa Cards ("Net Client ePassporte Payment") to Client's ePassporte Commercial Account, which Client shall open pursuant to a separate Business Account Agreement with ePassporte, N.V.


I guess I just assume people read their contracts.

[taboo_gal]

Epassporte did not cut a check to Lassiter. Epoch did. The amount of money in question was a lot less than the cost of me going back and forth with him about it.

My mistake. It is confusing though because ePassporte is a technology developed by and released from Epoch; and Epoch has agreed to cut a check to settle an issue with ePassporte. Though it is stated and they may very well be 2 separate companies, they overlap (or at least seemingly) quite often.

Being close to the situation it is difficult for you to see why one would be confused. I deal with this often. It is hard to see things from a user's standpoint when you are on the other side.

Lassiter claims he never agreed to this arrangement. In fact, he did. I pulled his signed processing agreement and Exhibit F states the following:

EXHIBIT F - EPASSPORTE PROCESSING

1. ePassporte Transactions: Client wishes to accept transactions on ePassporte Visa Cards:

(a) Service Provider shall make all payments due to Client on Customer Charges completed with ePassporte Visa Cards ("Net Client ePassporte Payment") to Client's ePassporte Commercial Account, which Client shall open pursuant to a separate Business Account Agreement with ePassporte, N.V.


I guess I just assume people read their contracts.

Never assume anything. More often than not, I find that users (myself included) either, never read, briefly scan or read and do not understand what they've read.

Even with a legal background (spent 5 years as a legal assistant) and being an ePassporte business account holder, I would not know that statement meant my declined transactions would roll to ePassporte.

Perhaps he did not fully understand what that meant or think to ask for a deeper explanation.

The business world moves so quickly that one rarely gets the time to carefully read, process, understand and consider what they are doing. The goal is to get it done, get your cash and move on. More often than not, only when an issue arises do things begin to get scrutinized. Its assbackwards, but its true.

The degree of confusion about Epassporte has amazed me. That is certainly what I've learned from this thread.

Maybe you could develop a tutorial or help doc using laymens terms that are easier to understand. We find it helps our users tremendously as does a short consultation period.

Sometimes, especially with a new or fairly new technology, you just have to educate your users. :)

[lassiter]

Originally posted by taboo_gal

Even with a legal background (spent 5 years as a legal assistant) and being an ePassporte business account holder, I would not know that statement meant my declined transactions would roll to ePassporte.


Exactly so. There's also a part of the contract that says something to the effect that I can be dropped by Epoch if I fail to bring in a minimum of $2000 in gross sales a month. I had to call Amparo to verify that that part of the contract in fact didn't apply to me.

I guess the thing I'm most curious about now is why this "FlexPost" option is only revealed to people when they start to complain in public. Rand's posted link to the "premium services" page will reveal that there is no mention there whatsover of FlexPost. I don't have my contract in front of me, so perhaps Rand can tell me which clause in my contract mentions that?

[Greenguy]

This is a lot to read - LOL

Rand - this doesn't effect me at all, but I think the main problem is that you're doing this stuff backwards. Instead of the default being that the declines get sent to ePassporte (which you have to get an account for) why not have the default be nothing & offer the option to those that want or have an ePassporte account to use it?

I'd bet there a lot of people out there with the same problem lassiter has/had that don't even know there's a problem.

[Rand]

Originally posted by Greenguy
Instead of the default being that the declines get sent to ePassporte (which you have to get an account for) why not have the default be nothing & offer the option to those that want or have an ePassporte account to use it?


Because it makes no sense. Most business people would prefer to have an option than no option. The opporuntity to make money exists so why would anyone have a problem with it? Further, and i think especially in this particular market segment, people are lazy to implement. And since there is nothing for a client to have to do to implement Epassporte as an option, it is set up the way it is. Who in thier right mind would not like to hear a phone call from their account rep saying "Hey we've got a few hundred, or a few thousand, dollars for you that you would otherwise never had a chance to make? Want some found cash? Maybe I've been working around credit cards too long or something, but I can't come up with one good reason why anyone would not want this set up. It truly is a nothing to lose and everything to gain situation.

As a final note, if the balance in your Epassporte account is significant enough, you do not need to wire funds and open a business account, although, that will still be the best option. However, you can open an Epassporte account and have the fees deducted from whatever money is owed to you. The balance will be avaialbe to you to spend. Nice. Easy. No wire.


If anyone else has any questions for me, please send them to my email address. I think we've pretty much covered all we need to on this thread.



Thanks GreenGuy and Jim.

[lassiter]

Originally posted by Rand


If anyone else has any questions for me, please send them to my email address. I think we've pretty much covered all we need to on this thread.


I'm just glad that it so clearly has nothing whatever to do with forcing webmasters to open an Epassporte account in order to get paid for their signups. How could I have been so wrong about that?

[Greenguy]

Rand - if you waived the set up fees & the hoops one has to jump thru, then your post would make complete sense.

The point has always been that it seems retarded to FORCE people to pay to sign up for ePassporte if they want all this "found" money.

[Opti]

Still no response from epassporte to my attempt to get a limit raise Rand.

2 emails have been sent to support, as you instructed early in this thread... maybe they went to the same place Jim's faxes ended up!

Also.. maybe I missed the answer.. so Ill ask again.. Is there a way I can take one off creditcard payments from non-epassporte members with my personal epassporte account?

[Rand]

Originally posted by Opti
Is there a way I can take one off creditcard payments from non-epassporte members with my personal epassporte account?

Sorry Opti. I was waiting on an answer to your question myself. The answer is "yes, soon". That functionality is coming. It's already been built and is being tested now. I'll know more about that probably next week. Drop me an email next week for details or if you are an Epoch client, watch your email for the Epoch News.



Still no response from epassporte to my attempt to get a limit raise Rand. 2 emails have been sent to support, as you instructed early in this thread...


Tell me the exact email address you used. Also, resend both of your emails to me please. rand @ paycom.net.

[Opti]

Thanks Rand..

email sent to you from optional at **************.com :)


Thats great news about one off payments if it happens.. more and more webmasters have epass now so it is good for paying each other for bits and pieces.. but being able to take a small volume of irregular payments from outsiders would make it many times more useful.

Opti


*edit: PS.. I can only find one email in my sent items for CS @ epassporte.com .. maybe something went wrong at this end and I never sent a follow up as I thought. :\

[gecko]

ok so whats the verdict?

has anyone managed to get their limits increased?


|peace|

[Opti]

Originally posted by gecko
ok so whats the verdict?

has anyone managed to get their limits increased?


Rand worked out that my request was not processed as I had not used the inbuilt epassporte email client.. I submitted it again yesterday.. I'll let you know.

[Ramster]

I like epassporte but I gotta say the "Visa" option is a joke. No offense but noone takes this as a Visa always saying it is not a valid number.

I'd love to be able to pay hosting and other things with epassporte rather than using my regular credit card. Will this ever be fixed?

[Rand]

Originally posted by Ramster
I like epassporte but I gotta say the "Visa" option is a joke. No offense but noone takes this as a Visa always saying it is not a valid number.

I'd love to be able to pay hosting and other things with epassporte rather than using my regular credit card. Will this ever be fixed?

Ramster, you need to remember that there are two components to every Epassporte account. First, you receive via email an instant virtual Visa account which is ready for immediate use. This account may only be used for online transactions (it's bin number is set to accept only online trans). I've used it to buy several things online. It is a Visa account and works everywhere Visa is accepted online *except* for high risk 5967 transactions unless (currently) they are processed by Epoch. The second component is the Visa Electron Card. The Electron card may not be used online, but is for use shopping anywhere Visa is accepted and the merchant processes their transactions via card swipe. Again, I use mine all the time.

Just make sure you are using the right account based on your purchase. The Virtual Visa for online, and Electron card at your local store.

If you're having trouble with your specific account, drop me a line and I will look into it.

[Opti]

Epass does work at plenty of online and offline places for me... but like Ramster, the one thing I would really most like to pay with it I can't so far... is Hosting.

National-Net said they cant take it for some reason.. a support person told me they were looking into or it was coming.. but I wondered at the time what problem it might be as its not a 5967 I wouldnt think.

Had the same problem with mach10hosting too :\

[gecko]

opti - thanks for your response - looks like using the inbuilt epassporte email is the best way to go.

yeah its wierd tho
i have always been able to use my epass everywhere i have tried offline. Online however i have had problems, i also tried to pay my hosting with it, maybe it is indeed flagged as a 5967 but I also wouldnt think so - wouldnt be the first time i was wrong lol

|peace|

[Ramster]

Originally posted by Rand
Ramster, you need to remember that there are two components to every Epassporte account. First, you receive via email an instant virtual Visa account which is ready for immediate use. This account may only be used for online transactions (it's bin number is set to accept only online trans). I've used it to buy several things online. It is a Visa account and works everywhere Visa is accepted online *except* for high risk 5967 transactions unless (currently) they are processed by Epoch. The second component is the Visa Electron Card. The Electron card may not be used online, but is for use shopping anywhere Visa is accepted and the merchant processes their transactions via card swipe. Again, I use mine all the time.

Just make sure you are using the right account based on your purchase. The Virtual Visa for online, and Electron card at your local store.

If you're having trouble with your specific account, drop me a line and I will look into it.

I may have forgotten about that part lately which is why it's been declined so much. However there are some instances where it is not accepted due to the 4 starting number sequence.

Thanks